Manager, Supply Chain
About the role
Minted is seeking an experienced operational lead to manage and scale the supply chain network for our core stationery business. This role requires overseeing supplier relationships, optimizing peak-season capacity, and ensuring exceptional quality and timely delivery from our print and fulfillment partners.
Responsibilities
- Directly manage our network of manufacturers, monitoring their performance on key metrics like on-time delivery, defect rates, and unit costs.
- Build capacity models and route orders dynamically to support sales growth and seasonal spikes.
- Onboard new manufacturing partners and vendors as needed.
- Own execution strategies for specialty products like foil-pressed cards, focusing on maximizing throughput and operational efficiency while keeping capital expenditures low.
- Partner with Customer Operations to analyze feedback, identify root causes for late or damaged orders, and execute corrective action plans directly with vendors.
- Collaborate with Product and Engineering to translate operational needs into technical specifications for our routing, inventory, and order-management systems.
Requirements
- Advanced proficiency in Excel/Google Sheets and BI tools (e.g., Looker) to build cost, forecasting, and capacity models.
- Experience in utilizing AI to automate manual processes and build efficiencies.
- Proven track record of managing third-party manufacturers/3PLs, enforcing Service Level Agreements (SLAs), and running quarterly business reviews.
- Ability to translate complex supply chain trade-offs to product managers, engineers, and executive stakeholders.
- Experience navigating high-volume e-commerce seasonality, especially with on-demand D2C fulfillment.
Qualifications
- 5+ years of experience in on-demand supply chain, manufacturing, vendor operations, or e-commerce fulfillment.
- Background in print, paper, custom manufacturing, or high-SKU/personalized e-commerce.
- Education in Supply Chain, Industrial Engineering, Business, or a related field.
Skills
- Data & Modeling Skills: Advanced proficiency in Excel/Google Sheets and BI tools (e.g., Looker).
- Vendor Management: Experience managing third-party manufacturers/3PLs, enforcing SLAs, and running quarterly business reviews.
- Cross-Functional Leadership: Ability to translate complex supply chain trade-offs to product managers, engineers, and executive stakeholders.
- Prioritization of Peak Season Experience: Experience navigating high-volume e-commerce seasonality, especially with on-demand D2C fulfillment.
Benefits
- Medical, Dental, and Vision Benefits
- Employer-Funded Health Savings Account
- 10 Paid Holidays
- Paid Time Off and Sick Leave
- Paid Parental Leave
- Monthly Gym/Wellness Reimbursement
- 401(k) retirement savings plan
- Employer-Funded Commuter Benefits
- Employee Discount
- Friends and Family Discount
Pay
The compensation range for the role applies to employment offers from Minted. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees. Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $ 89,080 - $ 116,918 Geo 3: All other U.S. metro locations - $ 81,744 - $ 107,289 Salaries will vary based on various factors, including but not limited to professional and academic experience, associated job responsibilities, and/or other business or organizational needs.
Schedule
Not specified