Manager, Supplier Account Management

This role is open to candidates based in Kent, Washington or Cape Canaveral, Florida.

About the Role

As a Manager, Supplier Account Management, you will contribute to Sirva's success by developing strategy and client relationships, as well as supporting the operational management of our supplier network. While there are currently no direct reports, this may change in the future.

Responsibilities

• Manage global service providers (such as temporary accommodation, language training, immigration, spousal assistance, furniture rental) in relation to client-specific supplier management.
• Develop and engage in regional and global client interface, including client reviews and prospect presentations.
• Support business development for RFPs, RFIs, and re-bids for existing client business.
• Operational management of allocated service providers on a global basis, including:
  • Leadership role in selection (through RFP)
  • Price negotiation
  • Contracting
  • System updates
  • Training (development and delivery)
  • Issue logging and resolution
  • Performance review
  • Cost, volume, and performance tracking
• Provide data support for pricing analysis, cost savings reports, client spend, volume reporting, and other data tracking using Excel and Sirva's case management systems.
• Present balanced solutions as a supplier, client, and internal advocate.
• Research, develop, and deliver trainings for suppliers and internal operational teams.
• Provide global leadership in agreed areas of expertise (e.g., analytics, scorecards, training).
• Proactively develop the Supply Chain function and create new products and processes.
• Utilize effective procurement methodology to demonstrate cost savings and Supply Chain value-add to clients and internal stakeholders.

Requirements

• 2+ years of Supply Chain Management experience in the Relocation Industry.
• 6+ years of experience in the Relocation Industry.
• Experience using online procurement tools (e.g., Global eProcure).
• Advanced proficiency in Excel, Word, and PowerPoint.
• CIPS or other supply chain management certification(s) preferred.
• Experience living abroad or working with different cultures.
• Excellent interpersonal, verbal communication, and presentation skills.
• Strategic approach to using the Sirva network to build a best-practice supply chain that reflects a specific global client's needs and culture.
• Ability to act as a regional ambassador and role model in support of the Supplier Networks team global strategy and practices.
• Leadership approach to problem-solving and decision-making at both strategic and tactical levels.
• Strong motivating influence and ability to work independently.
• Project management skills: attention to detail, highly organized, and deadline-focused.
• Ability to analyze key financial data and implement supplier performance measurements.
• Excellent negotiating and analytical skills.
• Flexibility to work across time zones and adapt working hours to client and client service teams.
• Flexibility to travel if required.

Pay

Salary range: $75,000–$100,000 USD. Ranges may vary based on location, market conditions, experience, and qualifications.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) retirement plan
• FSA/HSA with employer HSA match
• Life and Disability Insurance
• Paid Time Off
• Volunteer Time Off
• ID Theft Protection Plan