Manager, Strategy Consultants (Agentic Customer Data Platform)

About The Role In this role you will lead a team of Strategy Consultants who serve as the bridge between Hightouch and our largest Fortune 500 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion on our agentic CDP. This role will require you to combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from our agentic Customer Data Platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and adoption across our largest accounts. As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to develop strategies for increasing platform adoption within large organizations and work cross-functionally to surface customer insights that drive product innovation. What You'll Do Lead the team. Manage a group of senior Strategy Consultants. Set clear expectations, run a tight operating rhythm, and hold a high bar for quality work.Hire exceptional people. Own sourcing, interviewing, and closing for the team. Build a repeatable hiring process that tests for strategic judgment, executive presence, and comfort with ambiguity.Manage your portfolio. Know the status, risk, and next step of every active engagement. Escalate early and communicate crisply to executives.Build the playbook. Turn what works into repeatable engagement models, pilot structures, demo narratives, and enablement, so the team scales without losing quality.Set the bar for technical excellence. Maintain deep technical knowledge of Hightouch's platform and stay current with product developmentsPartner cross-functionally. Work closely with Sales leadership, Product, and Engineering. Bring field signal back to the roadmap and keep your team close to what's shipping. Leadership Experience What We're Looking For 3-5 years of people management experience, preferably leading technical customer-facing teamsProven track record of building and scaling high-performing teams in fast-growing environmentsExperience developing talent and creating career growth paths for technical professionalsStrong coaching and mentorship abilities with a focus on both technical and soft skill development Technical Deployments Background 8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertiseDeep understanding of high stakes enterprise software implementations, APIs, databases, and data integration systemsProven ability to manage complex technical projects with multiple stakeholdersExperience growing an adaptive team in fast-paced evolving environment Core Competencies Exceptional communication and presentation skills with ability to influence at all organizational levelsStrong analytical and problem-solving abilities with a data-driven approach to decision makingExperience working with Fortune 500 companies and understanding enterprise sales cyclesAbility to thrive in ambiguous, fast-paced environments while maintaining high standardsNatural curiosity about data platforms and how companies can leverage data for business outcomes Preferred Qualifications Experience with data warehouses, ETL/ELT processes, and modern data stack technologiesBackground in Customer Data Platforms (CDPs), marketing technology, or data activationExperience in B2B SaaS companies, particularly in customer success or solutions engineering rolesTrack record of driving customer expansion and reducing churn in enterprise accounts Compensation The on-target range (70/30 split) for this position is $250,000 - $300,000 USD per year, which is location-independent in accordance with our remote-first policy. We also offer meaningful equity compensation. Join us in building the future of customer data activation and lead a team that makes a meaningful impact for some of the world's largest companies!