Manager Strategic Accounts

Job Summary

The Strategic Account Manager role at HealthTrust has primary responsibility in supporting accounts in Extended Care, large ASC groups, and our most strategic independent groups. This position involves maintaining and building strategic partnerships, overseeing onboarding, implementation, and account health maintenance, and delivering best-in-class service to company membership and stakeholders.

Qualifications

• Preferred Bachelor's degree
• 5+ years of experience in customer service and/or relationship building
• 1+ years of experience in market segment experience or successful record of accomplishment in strategic account management (or equivalent combination of education and/or experience)

What You Will Do

Lead process improvement strategies that deliver more efficient and consistent member value
Promotes training and advancement through the Department’s Account Management Development Plan
Establishes and maintains professional business relationships, expedites HealthTrust contract participation, and aligns HealthTrust service-line solutions for the benefit of assigned members
Acts as liaison between members and internal teams to ensure timely and successful delivery of solutions
Achieves a reputation for consistent quality, process, and work-flow discipline, task execution, judicious exception, and risk management
Continually works to improve company and individual performance through measures of reliability, transparency, competency, sincerity, fairness, and vulnerability
Collaborates with both external and internal colleagues to identify opportunities for process improvement and to deliver more efficient and consistent customer value
Serves as subject matter expert within respective and assigned area of specialty and expertise

Relationship Management

• Manage and maintain levels of accounts to include small to medium size ASC groups, Extended Care, and annual spend up to $20 Mil per group
• Primary for leading Extended Care initiatives to support growth in LTC
• Prepares agendas and related data analytics for meetings and quarterly business reviews
• Participates in member meetings and committees as requested
• Provides new account onboarding education to members on a GPO supply chain opportunities and compliance
• Develops distribution rep relationships with a minimum of 100+ field reps as a future source of new accounts and support overall alignment to distribution supplier contract
• Identifies and shares contract opportunities, and facilitates timely contract activation
• Educates members on core portfolio through distributed and direct contracts, program requirements, and overall benefits of GPO membership
• Recognizes and supports account maintenance and overall compliance of full portfolio penetration with additional areas of non-medical and purchased services
• Provides member education and guidance around standard pharmacy services, vaccine program requirements, and contract purchasing adjustments
• Understands governance, purpose, and role of cost analytics with the ability to navigate cost conversations with both members and distributors around flexible markup
• Understands Physician Affiliation & Management Group designations such as IPA, ACO, CI, PHO, MSO
• Contracts portfolio expertise in extended service options to include capital

Skills and Abilities

• Working knowledge of healthcare industry, supply chain, GPOs
• Excellent communication skills - able to present and influence credibly and effectively at all levels of the organization including the C-Suite
• Executive presence - confidence, poise under pressure, decisiveness - conveying an image that is consistent with the organization’s vision and values
• Passion for results - able to drive high standards for self; working to meet or exceed challenging goals
• Strong analytic skills - high proficiency with Excel

Benefits

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

Note: Eligibility for benefits may vary by location. In today's challenging business environment of cost pressures, supply disruptions, and workforce shortages, it is crucial for providers to efficiently manage expenses and enhance performance. HealthTrust, in collaboration with 1,800 hospitals and health systems, offers a specialized group purchasing organization (GPO) membership model designed to deliver immediate and sustainable cost savings. Their team of experts provides tailored value acceleration engagements to address specific needs, delivering unparalleled benefits. With nationwide purchasing power and a focus on overall spending management, HealthTrust offers unmatched pricing advantages on supplies, along with industry-leading benchmarks and best practices. The dedicated team is committed to guiding and implementing performance enhancements in cost, quality, and outcomes.

About HCA Healthcare

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years. HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

Equal Opportunity Employer

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.