Manager, Store Operations Technology and Innovation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Manager, Store Operations Technology and Innovation supports Store Operations by partnering across business and IT teams to improve the tools, processes, and communication capabilities that help field leaders and store colleagues execute effectively. This role supports initiatives tied to store operations technology, workflow tools, and store operating status processes, and helps translate business needs into practical solutions that improve consistency, accuracy, and operational continuity. The role also contributes to broader innovation priorities through strong stakeholder coordination, project execution, and change support. Candidates must be able to work in a hybrid capacity from our Woonsocket, RI office. Job Responsibilities Partner across Store Operations, Field, IT, Regulatory, and other business teams to support technology and process solutionsSupport initiatives tied to store operations technology, workflow tools, and store operating status processesTranslate business needs into requirements and partner with IT on enhancements, testing, and deploymentIdentify workflow barriers and improvement opportunities, and recommend practical solutionsCoordinate stakeholders, dependencies, and follow-through across multiple projects and workstreamsSupport strategic roadmaps, project plans, and implementation activities for priority initiativesContribute to innovation roadmap execution across assigned workstreamsMaintain key data sources and operational levers tied to store operating status and field communication needsSupport change planning, communication strategies, and field-facing materials for new tools and process updatesMonitor performance, analyze trends, and surface risks, opportunities, and implementation considerations to leadership Required Qualifications 5+ years of experience in retail, field operations, corporate operations, technology support, or a related business environment5+ years of experience leading or supporting cross-functional projects, strategic initiatives, or operational process improvementsExperience partnering across business and IT teams to gather requirements and support implementationStrong stakeholder management, problem-solving, and project coordination skillsStrong written and verbal communication skillsStrong organizational skills, judgment, and follow-through across multiple prioritiesProficiency in Microsoft Word, Excel, PowerPoint, and OutlookAbility to travel up to 10% based on business needs Preferred Qualifications 8+ years of experience in retail, field operations, corporate operations, or a related environmentExperience supporting store operations, field tools, workflow platforms, or operational technology solutionsExperience with project management tools, implementation planning, or change management approachesExperience working with IT on business tool enhancements and adoptionMaster’s degree Education Bachelor’s degree or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 11/22/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.