Manager, Specialty Pharmacy Operations: Stillwater Medical Center

About the role

Position Summary The Manager, Specialty Pharmacy Operations, leads accreditation compliance across assigned partner sites, ensuring specialty pharmacy operations consistently meet accreditation and regulatory standards. Working closely with site leadership, quality teams, and operational stakeholders, this role drives accreditation readiness through audits, performance monitoring, documentation oversight, corrective action planning, and staff accountability. The Manager promotes a culture of compliance and continuous quality improvement, supports successful survey outcomes, and ensures accreditation standards are embedded in daily practice. In the absence of a Site Director, the Manager assumes responsibility for accreditation activities and outcomes across the specialty pharmacy program.

Responsibilities

• Provide oversight of operational responsibilities at partner sites, covering new and established growth programs at client sites.
• Report on program performance, extracting and summarizing reports and performance metrics via Salesforce.
• Assist with the development and implementation of processes essential for specialty pharmacy program growth.
• Manage day-to-day program operations and processes related to the specialty program, ensuring all standards are met.
• Identify areas for program improvement, collaborate with team to devise solutions and support implementations.
• Oversee designated staff at client sites to support the specialty pharmacy program.
• Handle scheduling and timecard management of all staff, such as managing scheduled and unscheduled time off and coverage assignments at deployed sites (pharmacists, liaisons, etc.), ensuring the program is adequately staffed for operation.
• Provide day-to-day performance management and accountability to all dedicated account staff, in conjunction with cross-functional teams.
• Actively participate in interviewing, hiring, orientation, onboarding, and recurring training of staff.
• Create a positive work environment and foster teamwork and partnership at all levels.
• Support consistent engagement between in-clinic and pharmacy services at partner sites.
• Serve as a direct liaison for all matters related to the specialty program and clinic workflow with clinical staff and providers.
• Understand clinical service needs, translate them into program standards, and address challenges and roadblocks by devising solutions and alternative approaches.
• Work directly with pharmacy teams to ensure the successful operation of the specialty pharmacy program and support with special projects as requested.
• Achieve local target goals by developing tactics to ensure ongoing client success.
• Coordinate clinical care programs aligned with partner health system objectives through the management of on-site staff.
• Maintain strong relationships with business units, clinical staff, and client leadership to ensure the success of programs.
• Address partner inquiries promptly and with a high level of service.
• Adhere to all policies and procedures of the organization and ensure compliance with all Federal, State, and Local laws, accreditation standards, regulations, and rules.
• Have a comprehensive understanding of the 340B drug program, insurance navigation, and basic pharmacy liaison workflows.
• Dedicate to creating and maintaining a healthy work environment where people feel supported, accountable, and where standards are applied, and expectations are clear.
• Believe in leadership that supports and leads, models behavioral standards, and sets the example for doing things right.
• Engage in the department