Manager, Solution Engineering for NVIDIA Experience

About the role

NVIDIA is seeking a manager to lead a solution engineering team specializing in customer support for NVIDIA's AI Enterprise, Omniverse, and vGPU software products.

Responsibilities

• Provide direct support to NVIDIA Enterprise customers to resolve or advance customer issues.
• Work with engineering teams on customer issues, providing logs, reproduction, and other triage information.
• Apply AI to create/update product and/or support tools.
• Take ownership and drive customer issues from inception to resolution.
• Document customer interactions to better enhance our knowledge base.
• Participate in the creation, maintenance, and versioning of documentation related to enterprise support processes, procedures, and associated guidelines.
• Apply agentic AI skills to create new standard processes, find ways to improve how the team works together and with other teams, lead teams and projects.
• Mentor new engineers and interns. Nurture employees, so they can do their life’s work.

Requirements

• Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
• At least 5 overall years of software engineering experience.
• At least 2+ years of management experience.
• Excellent leadership skills.
• AI/ML expertise.
• Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations.
• Excellent follow-up and organizational skills, with a passion or love for solving problems.

Qualifications

• Software engineering management experience.
• Customer support management experience.
• Technical expertise in technologies related to NVIDIA AI Enterprise, Omniverse, vGPU.

Skills

• Excellent problem-solving abilities.
• Strong communication skills.
• Leadership skills.
• AI/ML expertise.

Benefits

Base salary range: $200,000 - $322,000 for Level 3, and $248,000 - $391,000 for Level 4. Eligible for equity and benefits.

Pay

Base salary will be determined based on your location, experience, and the pay of employees in similar positions.

Schedule

Not specified.

Benefits

Not specified.