Manager Solution Adoption

About This Position

This Manager position reports to our Director of Solution Adoption and has responsibility for leading a team of Solution Adoption Consultants and Technical Solution Specialists who are accountable for managing the on-boarding experience for new and existing Patient Payments clients in the Ambulatory healthcare space. The goal of the position is to ensure client satisfaction and predictable results.

What You'll Do

• Build high performing team focused on project methodology, delivering predictable, repeatable projects and revenue based on forecast
• Develop a bench of individual performers to support our growth plans
• Understand and support the client project success criteria and metrics
• Conduct weekly team meetings
• Attend to team's emergency requests or client escalations when necessary
• Proactively monitor clients to keep satisfaction at a high level
• Act as a motivator to keep the morale up among team members
• Oversee and manage all aspects of the solution adoption process
• Cook up and manage Waystar project team resources and deliverables
• Proactively identify and execute on opportunities for process improvements
• Develop training programs to onboard new consultants and expand the skills of the existing consultants
• Clearly communicate both in oral and written form, operational results to team members, executive management, vendor partners, and clients
• Partner with Sales team to ensure smooth hand off from contract close to project kick off
• Other duties as assigned

What You'll Need

• 4+ years working/managing primarily in Healthcare IT processes, ideally focused on patient collections and billing
• Proven leadership and issue resolution abilities
• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality
• Remote software implementations and project management
• HIPAA regulation knowledge
• Healthcare and medical billing terminology
• Experience with Healthcare Practice Management Systems
• Proficient with Microsoft Office Suite
• Good written and oral communication skills; team player
• Bachelor’s degree or equivalent work experience in Healthcare, CIS, CS or MIS

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar (https://twitter.com/Waystar) on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Job Category

Client Operations

Job Type

Full time

Req ID

R3168