Manager, Software Development Engineering, CoCounsel FDE

About the role

At Thomson Reuters, we're redefining how professionals interact with the law through CoCounsel, our generative AI legal assistant. We're looking for a technically strong, people-focused leader to guide our Forward Deployed Engineering (FDE) team as we scale AI-powered solutions across the legal industry.

Responsibilities

• Lead and support multiple cross-functional Forward Deployed Engineering project teams, ensuring efficient and effective execution while resolving issues as they arise
• Architect and guide the design of scalable, secure AI/software solutions, applying deep knowledge of software and AI system architecture to complex, end-to-end AI/ML development across the software development lifecycle
• Drive innovation by evaluating and adopting emerging AI methodologies, influencing enterprise-wide MLOps and LLMOps practices, and setting strategy for testing, AI monitoring, and debugging at the platform level
• Manage and develop talent through hiring, performance management, coaching, and mentoring of engineers, fostering a culture of technical growth and high performance
• Translate business needs into AI solutions by communicating and coordinating with project teams, partners, and stakeholders, and by championing thought leadership that promotes reusable, consistent AI frameworks and patterns
• Own technical delivery across multiple projects and products—including large-scale AI/ML initiatives—by removing impediments, guiding project leads, and managing budgets where applicable
• Build a customer-aware, high-performing team culture, ensuring close collaboration with Product, Project Management, and Technical Operations to deliver impactful, prioritized work

Requirements

• 10+ years in software/solutions engineering, including 2+ years in a formal or informal people-management or team-lead capacity, while remaining technically hands-on rather than purely administrative
• Team leadership experience — you've led and grown a team of forward-deployed, field, or solutions engineers, with direct accountability for hiring, performance management, career development, and team structure
• Sustained customer-facing experience — running discovery sessions, presenting architecture, defending technical decisions, and building trust with both technical and non-technical stakeholders (GCs, IT leaders, innovation teams)
• A track record of scoping, building, and demoing rapid POCs and pilots against ambiguous or evolving requirements, and turning what you learn into repeatable patterns your team can execute on
• Strong Python development skills, plus hands-on AWS expertise (Bedrock AgentCore, CDK, EKS, ECR) and ownership of CI/CD pipelines (Docker, SQL/Flyway migrations, Cumulus or similar enterprise deployment platforms)
• Direct ownership of building and deploying LLM-powered agents (Anthropic Claude or similar) — from requirements gathering and solution design through implementation, integration, and production hand-off — including backend, frontend, agent guardrails/security design, evaluation frameworks and scorecard-based quality testing, and production observability (e.g., Datadog), and infra
• Comfort operating at the intersection of Product, Engineering, Sales, and Customer Success, translating customer-specific technical work into structured feedback that shapes the core CoCounsel product roadmap

Qualifications

• Familiarity with the legal industry or legal tech (e.g., document review, contract lifecycle, legal research) is a strong plus, given the domain-specific nature of customer requirements

Skills

• Technical leadership and people management
• Scalable, secure AI/software solutions design
• Innovation and emerging AI methodologies adoption
• Talent management and development
• Customer-facing experience and stakeholder engagement
• Python development and AWS expertise
• LLM-powered agent building and deployment
• Product, Engineering, Sales, and Customer Success collaboration

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Make a Real-World Impact