Manager - Slots

About the Role

The primary responsibility of the Manager - Slots is to direct and coordinate the activities of slot operations team members to maximize slot handle and enhance the gaming experience of the guest. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Responsibilities

• Organize and coordinate the activities of Slot Operations team.
• Lead and manage Slot Guest Service Representatives through mentoring to ensure that they meet The Venetian Resort’s standards.
• Analyze performance of the slot floor versus property budget/historical benchmarks and recommend appropriate changes.
• Adhere to The Venetian Resort’s Hospitality Standards and ensure team compliance, prioritizing unmatched guest service and maintaining a five-star/five-diamond atmosphere.
• Complete weekly and daily schedules and approve flex time.
• Write and review Department Standard Operating Procedures and Slot Internal Controls.
• Maintain complete knowledge of and comply with all departmental policies and procedures.
• Demonstrate expertise in Slot Marketing systems such as ACSC or equivalent and basic functions of slot machines.
• Run and manage shifts while monitoring compliance with all aspects of The Venetian Resort’s internal controls.
• Train, coach, counsel, evaluate, and administer discipline to slot operations team members.
• Conduct terminations of subordinates who, after coaching and discipline, perform below The Venetian Resort’s standards.
• Manage assigned staff, including hiring (aligned with the company’s diversity commitment), training, coaching, performance feedback, and administering discipline.
• Foster a work environment that promotes teamwork, recognition, mutual respect, and team member satisfaction.
• Circulate and observe slot team members in their work areas.
• Prioritize safety as an essential function of the role.
• Perform other related duties as assigned.

Requirements

• 21 years of age or older.
• Proof of authorization/eligibility to work in the United States.
• High School diploma or equivalent.
• Must obtain and maintain a valid Nevada Gaming Control Board registration, Alcohol Awareness Card (TAM), and any other certification or license required by law or policy.
• 5 years of slot operations experience in a high-volume Slot Department.
• Demonstrated ability in counseling and developing subordinates.
• Extensive training in all aspects of slot operations.
• Proficiency with PC skills, including MS Word and Excel.
• Strong organizational skills and ability to coordinate multiple projects simultaneously.
• Ability to handle a significant number of guests with outstanding guest service skills.
• Strong interpersonal skills to communicate effectively with guests and team members of diverse backgrounds and experience levels.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Physical Requirements

• Ability to lift or carry 30 pounds unassisted.
• Capability to physically access all areas of the property and drive areas, with or without reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external contacts.
• Ability to interact appropriately and effectively with guests, management, team members, and outside contacts.
• Capability to walk, stand, stretch, bend, and kneel for prolonged periods.
• Work in a fast-paced, busy environment.
• Work indoors and be exposed to environmental factors such as CRT, noise, dust, and cigarette smoke.