Manager, Services Consulting

About the role

Braze is looking to hire a Manager on our Services Consulting team. This role is an opportunity to expand on your people management and leadership skills, while partnering with Braze’s sales, Solutions Consulting, and post-sales services teams.

Responsibilities

• Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential
• Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions
• Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams
• Manage expectations to deliver for sales and post-sales leadership
• Liaise closely with post-sales leadership to ensure they are supported by pre-sales
• Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.
• Lead development of sales go-to-market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre-sales motions, to help our organization scale
• Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings

Who you are

• You are a people leader, an expert in service delivery, and a strong advocate for your personnel
• 4+ years of experience in SaaS pre-sales or service delivery, consulting, or business analysis
• Must-have skills: Excellent communicator, presenter, and storyteller with significant client-facing experience; Effective stakeholder management skills with both internal and external stakeholders at senior leadership level; Experience working with Sales teams and during deal cycles, or have been exposed and have awareness of sales motions from a post-sales role; Excellent time management skills with initiative, autonomy, and prioritization skills to optimize output; Curious problem solver who is comfortable operating in and outside of pre-defined playbooks to navigate and find the best solution to challenges; Available to travel to prospective customer offices for on-site visits, in-person meetings, and collaboration; Strong written and verbal English skills are essential
• Nice-to-haves: Previous experience with the Braze tool and services offerings, or similar products; Demonstrated experience/comfort managing projects (both internal and client-facing) to completion; Change management experience; Business proficiency in one or more additional languages

What we offer

• Competitive compensation that may include equity
• Retailer and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• A collaborative, transparent, and fun culture recognized as a Great Place to Work®

About Braze

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.