Manager - ServiceNow

Work you'll do

• Leading end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across Integrated Risk Management, Security Operations, Information Technology Operations Management, Information Technology Asset Management, and Third-Party Risk Management workstreams in partnership with architects and product owners
• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with clear key performance indicators, value realization, and adoption metrics
• Orchestrating cross-functional teams and vendors across onshore and offshore models; aligning resources and mitigating delivery risks, blockers, and interdependencies
• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management
• 5+ years of experience demonstrating experience architecting solutions across multiple ServiceNow security and risk modules: IT Operations Management (ITOM), IT Asset Management (ITAM), Integrated Risk Management (IRM), Security Operations (SecOps) or Third-Party Risk Management (TPRM).
• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs
• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• ServiceNow Certified Master Architect
• ServiceNow Certified Technical Architect
• Experience with ServiceNow Business Continuity Management or Privacy Management modules
• Experience with RSA Archer or other governance, risk, and compliance platforms, including migration or coexistence with ServiceNow
• Experience with Performance Analytics, Predictive Intelligence, Now Assist, or generative artificial intelligence capabilities
• Experience applying one or more of the following in platform design: National Institute of Standards and Technology Cybersecurity Framework, International Organization for Standardization 27001, Sarbanes-Oxley, General Data Protection Regulation, or Health Insurance Portability and Accountability Act

Team

The team develops and transforms cyber programs in line with client strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise ahead of the evolving threat landscape and gives stakeholders confidence in the organization’s cyber posture. It includes design of the cyber organization, governance, and risk assessments.

Compensation

A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

About the role

This role ends on 12/31/2026.

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We’re committed to ensuring a fair and inclusive work environment for all. We welcome applications from candidates of all backgrounds and abilities. If you require assistance during the recruitment process, please let us know.