Manager Service - Program Management Office - Remote

Responsibilities

• Manage the endpoint services program portfolio across data, endpoints, mobile, and print services.
• Translate enterprise strategy into prioritized roadmaps with clear outcomes and success metrics.
• Oversee cross-program dependencies, risks, and tradeoffs across multiple teams.
• Provide executive-level reporting on progress, risks, financials, and outcomes.
• Lead delivery using Agile and hybrid Agile/PMO models across sprint-based teams.
• Collaborate with product owners and engineering leaders on sprint goals, backlogs, program increments, and release milestones.
• Ensure incremental value delivery while maintaining operational stability.
• Drive continuous improvement in sprint predictability and delivery confidence.
• Establish and maintain program governance including intake, prioritization, sequencing, and change management.
• Develop integrated plans covering scope, timeline, dependencies, and resourcing.
• Identify delivery risks proactively and lead mitigation strategies.
• Ensure alignment of operational work, technical debt, and strategic initiatives.
• Cook up coordination between Endpoint Services, clinical operations, IS partners, and vendors.
• Translate clinical and business needs into executable program plans considering workflows, patient care, and regulatory constraints.
• Coach and mentor program managers and delivery leads to improve program management discipline and agile practices.
• Standardize planning artifacts, reporting, and execution standards.
• Provide clarity, accountability, and momentum to complex initiatives.

Requirements

• Bachelor's degree in Computer Engineering, Computer Science, Mathematics, or Engineering.
• Minimum 6 years of related experience.
• At least 4 years leading technical teams in complex, fast-moving environments.
• Strong experience in Agile delivery and sprint-based execution.
• Experience managing programs spanning infrastructure, software, and service operations.
• Proven ability to communicate effectively with technical teams and executives.
• Experience managing dependencies, risks, and competing priorities.
• Comfortable working in regulated or mission-critical environments.

Preferred Qualifications

• Healthcare IT experience.
• Familiarity with endpoint platforms.
• Vendor management experience.
• Agile or SAFe certification.
• PMO practice development.
• Knowledge of ServiceNow and ADO.