Manager, Service Operations - Technology

About the role

Veregy is an award-winning NAESCO-Accredited decarbonization company focused on accelerating and simplifying Energy Transition. We provide turnkey engineering and construction services to reduce clients' energy and operating costs through energy efficiency, infrastructure upgrades, smart building technology, fleet EV infrastructure, clean energy generation, and sustainability.

Responsibilities

• Participates in service deliverables and customer meetings.
• Assists with and manages building automation service projects by leading progress meetings and assisting control engineers in timely project deliverables.
• Responds to and rectifies escalated customer issues.
• Creates and manages a schedule for all service projects, MSA renewal and execution timelines.
• Communicates with customers to deliver a customer-driven, quality product.
• Communicates with internal project managers and sales team to schedule regular project turnover meetings to service for execution of customer warranty and contracts.
• Schedules and manages service engineering tasks.
• Manages XOI/Vision process deliverables ensuring service engineering timely work order status, deliverables, and job completion.
• Refines management and process standards for the service control engineers.
• Develops and refines turnover process from project close-out to service handoff.

Qualifications

• Bachelor’s degree (B.A.) from a four-year college or university in Engineering, Mechanical, Electrical, or Software or related field; or ten+ years related experience and/or training; or equivalent combination of education and experience.
• Eight (8) or more years in building automation system design, implementation, and project management or four (4) or more years in building automation service management required.
• Experience with Niagara is preferred.