Manager, Service – Financial Services (Hedge Funds)

About the role

GLG is seeking a Service Manager to service and manage client relationships for our Core Hedge Fund clients on the Financial Services segment in the Americas.

Responsibilities

• Taking accountability and responsibility for a book of 2-3 large enterprise clients by serving as a thought partner to scope, design, and deliver a range of bespoke projects.
• Participating in thoughtful background research on your clients’ product portfolios to support thought partnership initiatives and proactive outreach planning.
• Active tracking of assigned client’s interests, preferences and needs.
• Driving best-in-class client engagement and experience in a defined portfolio of growth relationships.
• Fulfilling time-sensitive requests through building and qualifying primary populations of relevant experts.
• Demonstrating excellent communication, good judgment, effective collaboration, and account/client ownership skills.
• Delivering world-class client service marked by high levels of responsiveness, accuracy, insight, urgency, attention to detail, professionalism, follow-through, enthusiasm, and serving as an example of excellence in client service to others within GLG.
• Developing and implementing account management strategies, in close collaboration with leadership and business development team to grow revenue and ensure retention of existing accounts.
• Exercising flawless judgment around GLG’s policies and procedures for protecting the integrity of our client engagements.
• Coaching, mentoring and developing junior team members through active performance management.

Requirements

Absolutely no requirements listed.

Qualifications

• Bachelor's degree or higher.
• Passion for solving complex problems and executing best-in-class customer service.
• Demonstrated commitment, judgment, emotional maturity, and intensity, ideally in a fast-paced, multi-task-oriented environment.
• Superior communication skills, including oral, written, and presentation abilities.
• Ability to work to tight deadlines and manage multiple projects simultaneously.
• 2-4 years’ experience in client facing role, ideally with exposure to financial services client base.
• Ability to take on and manage a book of existing financial services growth clients with responsibilities including end to end project management, user activation, recruitment/identification of new experts and account performance tracking.
• Outstanding communication skills and willingness to call and engage senior professionals, clients and experts alike.

Skills

Absolutely no skills listed.

Benefits

All U.S. GLGers also have access to benefits such as: Comprehensive medical, dental and vision coverage effective on your first day of employment
Flexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays
401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)
Tuition reimbursement program for eligible courses including language skills courses
Paid parental leave, adoption and surrogacy reimbursement
Free wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through Pathways
Other work perks and benefits available based on final job location

Pay

The anticipated hiring base salary range for this role is: $90,000—$120,000 USD

Schedule

Absolutely no schedule listed.