Manager, Service Delivery

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine deep expertise from a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

About the role

As our Client Service Delivery Manager, you will oversee day-to-day client service delivery for one or more health system relationships, ensuring operational performance, strong client partnership, and execution of key initiatives. You will translate client priorities into clear operational plans, coordinate cross-functional teams, and deliver data-driven insights that drive measurable improvements in quality, efficiency, and financial outcomes.

To excel in this position, you should be a high-performing strategic leader with a focus on service delivery, possessing extensive experience in Revenue Cycle Management or Epic consulting. You will seamlessly integrate client needs with operational capabilities, ensuring both satisfaction and service excellence.

Responsibilities

• Develop and deliver executive-ready presentations that provide clients with relevant updates, performance insights, and strategic recommendations.
• Translate R1 strategy and day-to-day operational learnings into best practices that optimize performance and support transformation.
• Lead analytics to clearly communicate overall performance, key trends, risks, barriers, and actionable opportunities to clients.
• Proactively share metric performance and underlying drivers to support timely action planning and continuous improvement.
• Serve as a change advocate by aligning stakeholders, building cross-functional partnerships, and advancing shared goals across the hospital organization.
• Identify and prioritize initiatives that improve operational performance and strengthen client outcomes.
• Partner with internal R1 customer operations teams to align objectives, assess performance, and develop remediation plans for identified risks.
• Collaborate with R1 functional leaders on day-to-day operational decisions for assigned hospital relationships.
• Focus on development, performance, and growth of the Revenue Cycle Team.
• Other duties and responsibilities as assigned.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum of 5 years of experience, including at least 3 years in a management role.

Pay

For this US-based position, the base pay range is $65,000.00 - $116,747.20 per year. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00%.

Benefits

We offer a competitive benefits package. Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.