Manager, Service and Flight Operations
About the role
The opportunity Delaware North is hiring a Manager of Service and Flight Operations to join our aviation team in Buffalo, New York. As a Manager of Service and Flight Operations, you will be responsible for supporting the day-to-day planning and execution of corporate flight activities. This role will work closely with flight crews, passengers, vendors, and stakeholders to deliver a safe, seamless, and exceptional travel experience.
Delaware North is a family-owned company with over 100 years of history, operating worldwide in iconic sports arenas, national parks, casinos, and more, committed to delivering great experiences and helping team members achieve career goals.
Responsibilities
- Coordinate passenger travel arrangements, including lodging, catering, ground transportation, special accommodations, and other trip-related logistics
- Manage flight schedules, passenger manifests, itineraries, and trip details while maintaining accurate records in scheduling systems
- Serve as the primary point of contact for passengers, executive assistants, and stakeholders by providing travel updates and resolving requests
- Communicate schedule changes, operational updates, and travel information clearly and professionally to crews, passengers, and business partners
- Collaborate with pilots, vendors, FBOs, maintenance providers, caterers, transportation partners, and other service providers to ensure successful trip execution
- Monitor flights and travel activity, identify scheduling conflicts or service issues, and escalate concerns to aviation leadership when necessary
- Maintain strict confidentiality while supporting reporting, recordkeeping, and administrative requirements associated with domestic and international flight operations
Requirements
- Associate or bachelor's degree in aviation management, hospitality, business administration, or related field preferred
- Minimum of 3 years of experience required
- Experience in corporate aviation, executive travel, scheduling, dispatch, customer service, or hospitality
- Experience working in a fast-paced environment requiring strong organizational and communication skills
- Proficiency with Microsoft Office applications and aviation scheduling software preferred
Benefits
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
For more details on our benefits package, see https://careers.delawarenorth.com/benefits/.