Manager, Security Operations

Job Summary

The Manager, Security Operations is responsible for leading a team of Security Consultants while ensuring the timely and accurate triage, validation, and resolution of security submissions. This role requires a strong technical foundation in application security, incident response, and vulnerability assessment, combined with proven people leadership skills.

Essential Duties and Responsibilities

• Lead, coach, and develop a team of Security Consultants through regular feedback, career development, and performance management.
• Serve as a subject matter expert in at least one security specialty (web, network, cloud, or mobile) and provide technical guidance to internal and external stakeholders.
• Demonstrate expertise across all vulnerability submission types and support complex escalations and appeals, partnering with other business units as needed.
• Drive operational excellence by measuring team performance, identifying opportunities for automation, and implementing process improvements.
• Plan, prioritize, and manage team workloads while adapting to changing business needs and customer priorities.
• Mentor team members and contribute to the growth of the broader security organization through knowledge sharing and technical leadership.
• Build strong cross-functional partnerships to improve workflows and deliver high-quality customer outcomes.
• Lead effective meetings, clearly communicate priorities, and ensure timely execution of action items.
• Act as a trusted advisor to leadership and customers by providing sound technical judgment and operational insight.
• Stay current on security industry standards, emerging threats, and best practices to continuously improve team capabilities.

Education, Experience, Knowledge, Skills, and Abilities

• 5+ years of experience in Security Operations, Application Security, Incident Response, Vulnerability Management, or a related field.
• Previous experience leading, supervising, or mentoring technical teams.
• Strong understanding of common vulnerability classes, including the OWASP Top 10.
• Experience with incident response, vulnerability triage, and validation.
• Excellent analytical, problem-solving, organizational, and decision-making skills.
• Exceptional written and verbal communication skills with the ability to influence technical and non-technical stakeholders.

Preferred Experience

• Proven ability to manage multiple priorities in a fast-paced environment.
• OSCP or a comparable security certification, or equivalent hands-on offensive security or vulnerability research experience.
• Experience using Python to automate workflows or process operational data.
• Experience using Tableau or similar business intelligence tools to create dashboards and drive data-informed decisions.
• Demonstrated success implementing operational improvements through metrics, automation, and continuous improvement initiatives.