Manager, Sales Support

Purpose of Role Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers. Key Accountabilities Include Drive dealer/partner satisfactionSupport achievement of corporate sell-in objectivesAchieve service delivery expectations and ensure division JSOX compliance in assigned functionsDrive optimum inventory planningDrive data accuracy and system discipline adherenceDrive resolution of critical matters that impact department operationsAttract, engage, and develop team members Primary Responsibilities Include Manage a team that has responsibilities for inventory, order entry and dealer supportManage case management workflow and oversight of order entryLeverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issuesReview and maintain systems and documentation for JSOX compliance in assigned functionsWork with suppliers and vendors to meet the availability needs of dealers/partnersCollaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division’s business planFacilitate meetings to discuss the management of excess and obsolete inventory Core Functional Competencies Brand Ambassador: Serve as a representative of the Yamaha brandBusiness Acumen: Understand how the business works, including how YCA makes money and achieves goalsCustomer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutionsData Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision makingDepartment Technology and Systems: Understand and effectively use department technology and systems to perform workProcess Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reductionProduct Knowledge: Possess detailed knowledge of products and services of YCA Core Behavioral Competencies Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)Customer FocusInstills TrustDrives ResultsManages ConflictDevelops TalentEnsures AccountabilityManages Ambiguity Qualifications Ideal Experience in order management processing in a Customer Service/B2B environmentERP system experienceCRM proficiencyDemonstrated success within a cross-functional, matrix environmentBudget management Preferred 5+ years in order managementTableau or similar database software experienceSalesforce or similar CRM dashboard/reports experienceExperience in managing an expense budgetExperience managing timekeepingPeople management Here’s What We’ll Bring Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributionsPerformance based bonus programRobust employee wellness programs including free music lessonsGenerous Wellness reimbursement programTobacco cessation reward programPrivate concerts from award winning artistsDiscounted hotel, travel, entertainment, and other attractionsEmployee product purchase programCasual dressVacation, sick-time and personal floating holidaysMonthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun eventsInclusive and passionate cultureWe foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha Compensation The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.