Manager, Sales Support

Date: Sep 15, 2026 | Location: San Jose, California, United States | Company: Super Micro Computer | Job Req ID: 30190

About the role

Supermicro’s sales team is looking for a dynamic Manager, Sales Support to assist in supervising our sales support team staff members to assist our Sr. Sales Team in managing customer orders. The Manager, Sales Support will also be a liaison across different functions, provide product information to clients, and perform other duties as needed.

Responsibilities

• Supervise the work of the sales support team, including directing work and providing necessary training
• Provide resolution to escalated inquiries from customers unable to be answered by staff members
• Responsible for sales account maintenance; provide technical and administrative product information; perform daily clerical and office maintenance tasks (typing correspondence, coordinating, data entry, quotations, processing documents)
• Monitor inventory and follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra‑company project coordination between sales and non‑sales departments
• Enter, monitor, and communicate directly with clients regarding order status, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Serve as back‑up for the manager and team members
• Perform additional duties as requested by supervisors

Qualifications

• High school diploma required; Associate degree (AA) preferred
• 8+ years of experience in the technology industry preferred
• 1–2 years of experience in a supervisory or management role
• Proven experience with data entry, production scheduling, and order tracking
• Strong professional communication skills (phone, email, written, verbal, presentation) and ability to work across diverse teams, cultures, and geographies
• Demonstrated customer service experience with ability to interact directly with clients and resolve issues efficiently
• Consistent track record of meeting or exceeding performance goals
• Proficient in Microsoft Excel
• Excellent organizational and time‑management skills

Skills

• Professional communication (phone, email, written, verbal, presentation)
• Customer service and issue resolution
• Microsoft Excel proficiency
• Organizational and time‑management abilities
• Cross‑functional liaison and project coordination
• Data entry, production scheduling, and order tracking
• Ability to meet or exceed performance goals

Pay

Salary Range: $149,000 - $165,000. The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

Benefits

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.