Manager Sales Support

About the role

Manage the sales engineering department and administrative staff to ensure success in customer quotations, plant layouts, sales orders, sales data and reports/presentations, sales literature and marketing, advertising and travel itineraries.

Responsibilities

• Provide daily direction and communication to employees so that customer quotes are completed in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to both internal and external customers.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.
• Develop and maintain communications in a cooperative and professional manner with all levels of staff (Domestic and International) and customers.
• Research and update product costs, selling prices and determine profit margins.
• Approve customer quotations and order confirmations.
• Conduct margin analyses on projects, including the equipment and supervision of the installation.
• Conduct bi-weekly Business Review Meetings.
• Coordinate company and plant visits, direct staff for IPE, assist with sales statistics, liaison between sales and customers, and partner with finance to ensure correct invoicing.

Qualifications

• 4-year degree in a related area.
• 5+ years in a sales related position in the poultry industry.
• 4 years of experience accepted in lieu of degree.

Skills

• Exceptional interpersonal and communication skills.
• Proficient in Word/Excel and BaaN software (ERP).
• Ability to lead, motivate and develop staff to ensure a team-oriented environment.
• Ability to prioritize and multi-task.
• Poultry industry experience required.

Physical requirements & travel

• May need to move heavy equipment.
• Some travel required.