Manager-Sales Loyalty

Overall Purpose

To lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Key Roles and Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

Education/Experience

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related sales experience.

Pay

Manager-Sales Loyalty earn between $55,000 - $82,600 + up to $23,000 in commissions yearly if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Schedule

Weekly Hours: 40 Time Type: Regular Location: Atlanta, Georgia Salary Range: $55,000.00 - $82,600.00