Manager Sales and Service (University of the Pacific)

About the role

The Manager, Sales & Service plays a crucial role in driving revenue for Pacific Athletics at the University of the Pacific through sponsorship and ticket sales. This position is responsible for renewing and growing sponsorship and season ticket accounts, as well as generating new business through upselling, cross-selling, and referrals.

Responsibilities

• Generate revenue through outbound and inbound ticket sales efforts including season tickets, group sales, premium seating, hospitality packages, and special event experiences.
• Develop relationships with local and regional partners to highlight the value of collegiate sponsorships.
• Support the development of year-end recaps and participate in renewal planning discussions.
• Stay informed on industry trends and best practices, brand activations, digital marketing tools, and emerging sponsorship platforms.
• Support the Director of Sales in the recruiting, hiring, and professional development of Ticket sales and service staff.
• Collaborate with internal teams to execute partner deliverables in alignment with contract terms and brand standards.
• Collaborate and support marketing and creative teams to develop and execute innovative ticket sales campaigns, promotional initiatives, and fan engagement strategies designed to increase attendance and revenue.
• Develop and maintain strong relationships with fans, alumni, corporate partners, and community organizations to increase customer retention and long-term engagement.
• Work closely with athletic department leadership, marketing teams, and external partners to align revenue generation initiatives with organizational goals.
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales and service team both individually and collectively and ensures that we maintain proper sales pacing to meet the goals set forth.
• Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives.
• Investigate and resolve ticket-related issues.
• Establish and maintain effective working relationships with internal and external customers, and updates/relays all box-office related event information to each department and client.
• Other job-related duties as assigned.

Requirements

• Minimum of 1-3 years of experiences working in sales or service with collegiate and/or professional sports teams.
• Bachelor's Degree preferred but not required.
• Results oriented leader with proven ability to motivate people and maximize revenue production.
• Prominent track record in revenue generation.
• Enthusiastic, creative, and able to think both strategically and tactically.
• Demonstrated proficiency in Microsoft Office Suite.
• Demonstrated problem-solving abilities.
• Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment.
• Excellent written and verbal communication skills, including the ability to quickly develop positive relationships.
• Ability to work well with others and comfortable taking initiative.
• Proven ability to provide exceptional customer service to internal and external customers.
• Self-motivated and energetic.
• Working knowledge of NCAA rules and regulations.

Qualifications

• Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company.
• Willingness and ability to work long hours, including holidays and weekends as required.
• The work is sedentary in nature, walking, standing, bending, and carrying of light office items is required.
• May require occasional travel.

Skills

• Experience and working knowledge of ActiveCampaign and Vivenu ticketing and reporting systems.

Benefits

Commensurate with experience.

Pay

$65,000 - $70,000 USD

Schedule

Varies