Manager, Sales and Customer Service

About the role

Macy’s is more than just a store; it’s a story. Capturing the hearts and minds of America for over 160 years, Macy’s has been part of countless memorable moments and milestones for customers and colleagues alike.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
• Manage selling support, including the stockroom, signing, equipment, and merchandising
• Support other operational areas such as OMNI, Style, and Asset Protection
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
• Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
• Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
• Communication Skills: Consistently clear and effective communicator, writer, and presenter
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices

Skills

• Leadership and Team Building
• Customer Service Excellence
• Sales and Performance Management
• Analytical Skills
• Operational Management
• Cross-functional Support
• Talent Development
• Conflict Resolution
• Communication Skills
• Technical Proficiency

Qualifications

• Bachelor’s degree or equivalent work experience in a related field
• High School diploma or equivalent
• 3-5 years of management experience in retail

What We Can Offer You

• Competitive pay and benefits package
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eighth paid holidays
• Continuous learning and leadership development
• Volunteer opportunities

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - apply today!

Additional Information

• Join a team where work is as rewarding as it is fun!
• We offer a dynamic, inclusive environment
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more
• Eligibility requirements may apply based on location, job level, classification, and length of employment
• Additional benefit details are available at macysJOBS.com