Manager Rides-Technical Services

Responsibilities

• Ensures department understands and follows all company policies and procedures.
• Captures and assigns technicians to set up, install, repair, and maintain all equipment and venue operations.
• Maintains a documentation system for all attractions and ensures a daily report is completed for all activities performed during their assigned shift.
• Maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards.
• Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and maintenance activities in the field.
• Builds strong team cohesion and motivation within the Technical Services Team.
• Performs all technical oversight duties and takes on all technical responsibilities in the absence of technical support personnel.
• Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems.
• Develops an open working relationship with Specialty & General Contractors to ensure a clear line of communication regarding installation, test, and maintenance activities.
• Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customers.
• Supports and advises the Rides & Attractions Assistant Managers and the Rides Senior Director on how best to achieve this goal.
• Advises, coordinates, and is accountable to the Senior Manager of Rides & Attractions, the Senior Director of Rides & Attractions, and the Senior Director of Engineering regarding the status and engineering quality of Ride & Attraction systems, including areas of risk or potential future risks.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations departments to maintain positive union relationships.
• Develops and implements action plans for the department’s future successes including training programs, workforce planning, and rewards and recognition programs.

Qualifications

• Bachelor’s degree from a four-year college or university in Engineering, Business Administration, or related field; or equivalent combination of education and experience required.
• Minimum of 5 years of day-to-day operation of a theme park, theatre, or related business required.
• 3-5 years of operations management/team leadership experience; or equivalent combination of education and experience.
• Ability and willingness to work weekends and holidays.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Desired Characteristics

• Theme Park Operations knowledge and experience.
• Excellent organizational, verbal, and written communication skills.
• Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas.
• Strong interpersonal and analytical skills.
• Strong time management skills.
• Ability to multi-task and be flexible is essential.
• Experience managing in a union environment.