Manager, Revenues Assurance

BAS_Plan/Define Approach for Gathering Business Requirements

• Participate in the definition of project roles to drive the gathering of detailed business, functional and non-functional requirements
• Identify applicable technical and business stakeholders, using appropriate Stakeholder Analysis tools/approaches (e.g., RACI, SIPOC)
• Define the approach and effort required for defining business requirements (i.e., business, functional and non-functional)
• Define and update the project schedule to track/measure progress of the requirements-gathering process (e.g., status, milestones, tasks, deliverables)
• Define approach for storing and updating business requirements (e.g., SharePoint, ADR, Rally, Quality Center)
• Adhere to established project lifecycle standards/requirements (e.g., SDLC, UDP, RSA, ADR requirements)

BAS_Gather, Analyze and Define Business Requirements

• Collaborate with business and technical stakeholders (e.g., business owners, process owners, domain experts) to identify specific business requirements
• Conduct current state analysis to gather current business, functional and non-functional requirements and constraints (i.e., "as-is" state)
• Document future state using appropriate tools/processes (e.g., "to-be" process maps)
• Gather information needed for the definition of requirements (e.g., business use cases, user stories)
• Facilitate all needed requirements-gathering activities (e.g., meetings, workshops, JAD sessions)
• Develop business context diagrams (e.g., business data flows, process flows) to analyze/confirm the definition of project requirements
• Define desired future state requirements based on input from all applicable stakeholders
• Identify the business impact of system/application changes, using appropriate tools as needed (e.g., impact analysis, FMEA, risk analysis)
• Identify capability gaps between current state and desired state (e.g., system capacity, emerging technologies)
• Ensure adherence to enterprise standards for gathering and documenting project requirements (e.g., RSA, UDP, applicable templates)

BAS_Document and Communicate Business Requirements

• Collaborate with technology stakeholders (e.g., System Analysts, architects) to communicate business and technical requirements
• Create detailed requirements documents (e.g., PRDs, Requirements Specifications, assumptions and constraints, VFQs, user stories)
• Ensure that project requirements are clearly and comprehensively documented, understood and support traceability (e.g., peer review, SMART, requirements traceability matrix, Agile inspection)
• Ensure that project requirements meet all applicable regulations (e.g., HIPAA, SOX, ARRA, DOI, audit requirements)
• Communicate ongoing updates to all stakeholders to ensure understanding of and alignment with project status/changes
• Manage/update requirements documents as needed throughout the design/development process (e.g., document revisions, change requests)
• Perform reviews with all stakeholders to obtain approval/sign-off of project requirements documents (e.g., walkthroughs)

BAS_Participate in/Support the Solutioning Process

• Support, contribute to and/or facilitate the identification/prioritization of business/process solutions
• Participate in reviews of conceptual designs and provide appropriate guidance/consulting to help ensure that they satisfy all documented requirements
• Partner with applicable stakeholders to identify the operational impact of changes within defined solutions
• Seek opportunities to improve operating efficiencies/effectiveness
• Identify opportunities to engage external resources to provide solutions, and contribute to the development of supporting documentation to facilitate appropriate vendor identification and selection
• Support ongoing operations/maintenance/enhancement of existing solutions, in partnership with applicable stakeholders
• Develop and implement plans for piloting and staging solutions, and manage stakeholder expectations, as applicable
• Analyze and balance risk/reward considerations for identified solutions (e.g., options analysis)
• Ensure that all stakeholders are fully informed of new/updated solutions, and identify/escalate any issues communicated by stakeholders
• Develop and/or contribute to training programs to support implementation of the solution
• Ensure that identified solutions meet business requirements for all applicable stakeholders (e.g., traceability)

BAS_Participate in/Support the Testing and Validation of Identified Solutions

• Identify and/or establish appropriate testing metrics/targets to validate that business requirements are being met (e.g., performance metrics, process deliverables, traceability, business value)
• Conduct and/or support testing activities, as appropriate (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios)
• Plan/execute user testing scenarios/scripts and prepare test data
• Translate problems/issues identified during the testing/piloting process, and engage the appropriate stakeholders (e.g., business, IT) to help identify impact and potential solutions
• Communicate testing results to appropriate stakeholders (e.g., business owners, operations groups, project team)
• Validate usability of technical solutions prior to deployment
• Provide ongoing support to ensure proper implementation and adoption of the solution (e.g., post-deployment support, definition/monitoring of control plans)

Pay

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Schedule

No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Benefits

We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Equal Opportunity Employer

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

Candidates are required to pass a drug test before beginning employment.