Manager, Revenue Cycle Support and Cash Management
PURPOSE STATEMENT
Our purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them. We distinguish ourselves by our ability to listen and empathize with others and by the exceptional efforts we make to deliver uncompromising levels of service. We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations. Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime. We take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay True North.
Job Summary
The Manager, Revenue Cycle Support & Cash Management is responsible for the leadership, management, and operational performance of functions and teams supporting NorthBay joint revenue cycle operations, including cash management, correspondence scanning, customer service, self-pay/Single Billing Office (SBO) operations, revenue cycle system shared support services, and related workflows that span the full revenue cycle. The Manager ensures regulatory compliance, operational efficiency, strong financial performance, excellent patient financial experience, and collaboration between all revenue cycle teams and customers across all revenue cycle and SBO functions.
Qualifications
Education: Bachelor’s degree from an accredited university.
Experience: Five (5) years of progressive experience in Patient Financial Services, Revenue Cycle, or Single Business Office operations. Three (3) years demonstrated experience managing healthcare cash management/cash applications, preferably as a management of cash posting, cash applications, or similar role, in hospital, health system, or large (100+) physician group.
Three (3) years demonstrated experience in Epic revenue cycle back-end (cash management, billing, and/or follow-up) Strong working knowledge of both Hospital Billing and Professional Billing revenue cycles.
Experience with healthcare billing systems and related reporting tools, including Epic.
Proven ability to lead and develop teams in a high-volume, patient-facing operational environment.
Strong analytical, communication, and problem-solving skills.
Knowledge of regulatory requirements impacting patient billing, financial assistance, and cash handling.
Ability to partner effectively across clinical, operational, and financial stakeholders.
Certifications: HFMA Certified Revenue Cycle Representative (CRCR) required within nine (9) months of hire.
Skills
Strong organizational and project management
Strong communication and interpersonal skills
Budget management
Proficiency with Microsoft Office
Demonstrated initiative, follow through and ability to work independently
Demonstrated results-oriented management
Excellent written and verbal communication and presentation skills
Interpersonal Skills
About Us
NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.
Benefits
Medical, dental, and vision insurance
Life, disability, and long-term care coverage
Paid time off including vacation, sick leave, holidays, and bereavement
A 403(b) retirement plan with employer match
Education reimbursement for eligible roles
Professional development and training programs
Employee Assistance Program
Wellness programs
Recognition programs
Shift differentials
Market-based compensation review and increases subject to approval and organizational performance
Compensation
$130k to $150k annually based on years of experience doing the duties of the role. Bonus eligible.
Notice to Recruitment Agencies
We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.