Manager Retail Branch I

About the role

As a Manager Retail Branch I at BECU, you’ll be at the heart of empowering members and your team. You’ll create meaningful relationships, inspire a culture of excellence, and lead by example to achieve goals that align with BECU’s strategic purpose. This role is your opportunity to make a difference—coaching your team to success, engaging with the local community, and driving impactful results that resonate across our organization. Your leadership will set the tone for an exceptional member experience while fostering growth and innovation.

Responsibilities

• Drive Member Success: Build and nurture strong relationships within the local community to drive membership, deposit, and loan growth while promoting BECU's value proposition.
• Coach for Excellence: Inspire your team through consistent coaching, mentoring, and training to develop their skills, encourage professional growth, and achieve sales and service goals.
• Foster a Service-First Culture: Create an environment that prioritizes outstanding member experiences by ensuring your team aligns with BECU’s purpose and values.
• Optimize Operational Efficiency: Oversee branch service levels, manage schedules, and use data-driven insights to maintain operational excellence.
• Build Community Relationships: Partner with community leaders and stakeholders to establish meaningful connections that reinforce BECU’s brand and mission.
• Lead Compliance and Standards: Ensure all team members adhere to policies, procedures, and regulations while maintaining BECU’s environmental and brand requirements.
• Recruit and Retain Top Talent: Partner with recruiting teams to attract and onboard exceptional talent to support the branch’s growth and performance.
• Manage Branch Resources: Collaborate with property management and facilities teams to maintain an efficient and welcoming branch environment.

What You’ll Gain

• A chance to lead and inspire a high-performing team.
• Opportunities to build meaningful relationships within your community.
• The ability to drive innovative solutions and member-focused results.
• A collaborative and inclusive work environment that values your ideas.
• Career advancement pathways supported by professional development.

Qualifications

• Minimum Qualifications: Bachelor’s degree or equivalent related experience required.
• Minimum Qualifications: Minimum one year of leadership experience required.
• Minimum Qualifications: Minimum four years of experience in a sales, retail, or banking environment required.
• Desired Qualifications: Financial institution experience preferred.
• Desired Qualifications: Comply with SAFE Act legislation, including annual registration as a Mortgage Loan Originator (MLO).
• Desired Qualifications: Proficient math skills with a high degree of accuracy.
• Desired Qualifications: Strong attention to detail and ability to multitask effectively.
• Desired Qualifications: Effective leadership, negotiation, and problem-solving skills.
• Desired Qualifications: Ability to plan, organize, and implement projects in a timely manner.
• Desired Qualifications: Strong training, mentoring, and sales skills.
• Desired Qualifications: Effective relationship development and marketing skills.
• Desired Qualifications: Excellent presentation and group facilitation skills.
• Desired Qualifications: Ability to create a sales/service environment and motivate staff.
• Desired Qualifications: Flexibility to work a schedule that meets branch needs.

Pay

The Target Pay Range for this position is $84,300 – $103,000 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

Benefits

• 401(k) Company Match (up to 3%)
• 4% annual contribution to your 401(k) by BECU
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match