Manager Retail Banking Community

About the role

First Citizens Bank is seeking a Manager Retail Banking to lead a network of branches across West Wyoming. The role provides strategic direction, coaching, and support to high‑performing branch teams, driving market growth, deepening client relationships, developing future banking leaders, and executing business strategies that deliver exceptional results. The manager partners closely with branch leaders to enhance sales performance, elevate the client experience, strengthen operational excellence, and build a culture of accountability, engagement, and development. This highly visible leadership position balances business performance with people leadership and serves as a trusted ambassador for the bank in the communities it serves. The position may be based in any First Citizens office location within the West Wyoming footprint.

Responsibilities

• Team Leadership: Lead, coach, and develop branch teams to achieve sales, service, and performance goals while fostering a culture of accountability and growth.
• Client Experience & Business Development: Build strong partnerships and encourage meaningful client conversations that identify opportunities to grow consumer and small business relationships.
• Operations & Risk Management: Ensure compliance with banking regulations, policies, and procedures while maintaining strong operational controls and efficient branch operations.
• Market Performance: Execute staffing, sales, and business development strategies to drive market growth, improve performance, and deliver value for clients and the bank.

Qualifications

• Bachelor’s Degree and 6 years’ experience OR High School Diploma or GED/Equivalent and 10 years’ experience in sales, consumer or business lending, including 3 years of sales coaching or sales management.

Skills

• Application of a structured sales process
• Knowledge of retail banking products and services
• Business development
• Networking and building centers of influence

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.