Manager, Restaurant

Essential Duties & Responsibilities

• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Aids in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Maintains guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Solves guest concerns or complaints in order to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow-up as assigned.
• Performs work regularly and predictably.

Qualifications

• This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a bachelor’s degree in Restaurant Management or related field.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation