Manager, Resolutions

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency within a regulated financial services environment.

Responsibilities

• Own performance and evolution of first-party collections program
• Develop strategies to enhance collections and customer outcomes
• Lead relationships with BPOs and AI technology partners
• Monitor portfolio performance using data insights
• Collaborate with cross-functional teams to scale collections solutions
• Oversee AI-powered servicing and digital communication rollouts
• Drive improvements in customer engagement across collections channels
• Establish scalable processes and frameworks for growth

Qualifications

• 5+ years leading collections programs
• Experienced in managing multi-channel operational programs
• Strong knowledge of collections and financial services operations
• Familiar with collaborating with BPO partners and vendors
• Data-driven decision-making and operational improvement skills
• Partnered with cross-functional teams in product and engineering
• Understanding of AI and digital customer engagement technologies

Benefits

• 100% subsidized medical coverage for you and dependents
• Generous stipends for technology and lifestyle expenses
• Competitive vacation and holiday policies
• Employee stock purchase plan at a discounted rate

Pay

$117,000 – $167,000 annually

Location: Remote - US based candidates only, no visa sponsorship available