Manager Residential Operations Youth Crisis Shelter

Responsibilities

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Coach and guide staff in their client practice that reflects these approaches.
• Manage scheduling and coverage for the Overnight’s 24-hour program.
• Aid in the preparation of stats and reports.
• Supervise relief youth advocate staff.
• Provide biweekly supervision, including coordinating and advocating for client housing placement, and ensuring all funder requirements are in compliance.
• Responsible for after hours on call supervision on a rotating basis.
• Responsible for maintaining all physical plant items in accordance with DYCD/OCFS/FDNY requirements and doing regular checks in preparation for audits and site visits.
• Oversee all site repairs and maintenance being completed by outside vendors.
• Coordinate with Safe Horizon’s Facilities & Property Management to ensure site safety, maintenance, and repairs are completed.
• Attend and participate in program leadership meetings, staff meetings, weekly supervisions, and trainings.
• Co-facilitation of weekly Overnight staff meeting.
• Manage distribution of program supplies such as Omny cards and food vouchers.
• Maintain and disseminate petty cash; maintain records for petty cash, including check-out receipt book.
• Communicate with staff office supply needs, order office supplies, and organize and maintain the staff office supply area.
• Train new employees on daily facilities-related responsibilities.
• Oversee purchase, inventory, and distribution of food and program supplies.
• Assist with purchase requests, payment requests, facilities, and IT requests for all program staff.
• Monitor office technology and equipment, including fax, copier, shredder & ID machine, including coordinating repair and replacement when necessary.
• Assist with maintaining Personnel, Operations, and Resource files.

Qualifications

• 3 years post-secondary experience in an office setting, preferably in a non-profit or social services.
• High school diploma or GED Required.
• Strong office organization and management skills.
• Strong computer skills and proficiencies in Microsoft Office.
• Demonstrated reliability and efficiency at completing tasks and follow-through.
• Compassion for and understanding of diverse youth populations.