Manager, Reputation and Research

About the role

Play a key role in shaping energy policy and educating people about the industry. In Corporate Affairs you’ll build key relationships and partner with internal and external stakeholders — while educating our audience on what makes our industry tick. Join a dynamic group and help us share our story as a member of our Corporate Affairs team.

Responsibilities

• Design and oversee complex custom research across qualitative, quantitative and advanced methodologies; ensure creative, custom methodologies are executed with rigor and impact
• Lead end-to-end study design across a variety of methods: stakeholder deep dives, elite interviews, focus groups, ethnographic approaches where appropriate, pulse surveys, longitudinal tracking
• Provide oversight to vendors and partners on methodologies and approaches, ensuring delivery against key milestones, with sound judgement on when to elevate challenges
• Ensure research produces predictive and diagnostic outputs (not just descriptive findings), including effect sizes, uncertainty, and scenario implications
• Manage research-related intake across Corporate Affairs teams: work across our global businesses to understand strategic needs and provide guidance on existing insights or convert into briefs for review and prioritization
• Work with Senior Manager on reputation measurement governance. Responsible for templates that deliver more efficient intake, processing, or analysis
• Build, maintain and manage relationships with external research firms, measurement companies, and data providers to ensure robust capabilities, holding vendors accountable to standards for rigor, quality control, security, and commercial discipline
• Stay abreast of industry trends, emerging technologies, best practices in research and stakeholder insights, highlighting integration opportunities with research operations
• Partner with colleagues to review locally executed surveys to ensure research delivers decision quality findings, while ensuring statistical validity and compliance
• Track key performance indicators (KPIs) to measure functional performance and initiatives, communicating and sharing insights across teams and geographies
• Build organizational capability for research quality, interpretation, and application within the Corporate Affairs organization
• Foster a collaborative environment for knowledge-sharing, via insight briefings, global forums, and playbooks that help Enterprise Communications, Policy, Public Affairs, and Government Affairs understand how to identify and leverage high-quality insights

Requirements

• Bachelor’s degree in Sociology, Economics, Statistics, or a related field
• 8+ years of experience in public opinion research, consumer insights, analytics, or strategy within global organizations
• Proficiency in survey development platforms (e.g., Qualtrics, MS Forms), statistical analysis tooling (e.g., SPSS, R, Python, SQL) and data visualization (e.g., Power BI, Q Research, Datawrapper)
• Strong proficiency with the MS Office Suite (Word, PowerPoint, Copilot), especially Excel (data manipulation, macros, charts and pivot tables). Experience with Power BI a plus

Qualifications

• Excited by corporate positioning and brand strategy, designing and managing longitudinal studies, brand trackers, and other complex research programs
• Experience creating enablement tools such as playbooks, briefing materials, and forums to build insight fluency across teams
• Knowledge of data pipelines / data documentation (dictionaries, codebooks, metadata, versioning) aligned with building reusable infrastructure
• Comfortable with ambiguity and can thrive in an evolving industry landscape and organizational change
• Demonstrated experience with quantitative operations and ensuring everything runs smoothly (workflows and timelines, survey QAs, programming checks, fieldwork performance), including rapid research execution and knows when to prioritize speed versus depth
• Experience with projects delivering brand strategy, stakeholder mapping, recommendations for corporate communications, integrated external campaign planning, employee engagement
• Demonstrated ability to build relationships by working across multiple teams, functions, and seniority levels without direct authority, both vertically (e.g., from data analysts to corporate affairs leaders) and horizontally (peers across functions, geographies)

Benefits

• Medical and dental care coverage
• Retirement savings plans
• Education assistance and support
• Paid vacations and holidays
• Hybrid work model & compressed work week schedules
• Recognition and service award programs