Manager - Rental Services Shop I

About the role

This position will direct and manage the shop and/or field functions of the relative location. This includes but not limited to coordinating and managing workflow of shop and/or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

Responsibilities

• Direct and manage the day-to-day service operations of a shop and/or field location, which includes monitoring all work and overseeing all work order functions
• Meet all safety goals of the department and promote a safe work environment through good housekeeping, elimination of safety hazards, responsiveness to employee suggestions etc.
• Ensures compliance with established corporate standards.
• Oversees day to day operations of the unit.
• Reviews and evaluates the work and performance of reporting employees.
• Has significant input regarding hiring and disciplining employees

Requirements

• High school education or equivalent; additional training preferred through a vocational school with studies in diesel technology.
• 2‑3 years of experience in a Lead or Supervisory role.
• Preferred: minimum 5 years’ experience in diesel technology, preferably with Caterpillar.
• Works under limited supervision; independently determines the approach to take and the methods to use.
• Interprets policy in terms of objectives; informs manager of unusual situations with far reaching implications.
• Major responsibilities typically require a modest amount of creativity and latitude.
• Employee typically operates under general instructions with some established procedures and policies.
• If an error is made while in this position, it will require moderate effort to identify the error and can create a moderate impact on the company financially.
• The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

Qualifications

Ability to build and lead a successful team; ability to operate a computer and necessary programs such as Microsoft Office products and database systems.

Skills

• Excellent mechanical abilities as demonstrated through daily work practices of diagnosing and repairing equipment.
• Excellent working knowledge of the 7 machine systems: Electrical/Electronics, Hydraulics, Power Trains, Air Conditioning, Brakes, Engine Performance, Engine Repair.
• Excellent problem solving, diagnostic and troubleshooting skills.
• Ability to interpret and apply policies, procedures and guidelines and basic understanding of warranty administration.
• Knows, understands and follows all safety rules, laws, regulations, and procedures concerning engine service, hydraulics, electrical, technical functions of various components and tooling procedures and capabilities.