Manager, RCM Reporting & Analytics | System Administration Office

Responsibilities

• Lead the daily operations of the RCM Reporting & Analytics team, overseeing analysts, report developers, and project priorities.
• Develop and optimize dashboards, scorecards, and operational reports using Power BI to deliver timely, accurate business insights.
• Serve as the subject matter expert for Epic Revenue Cycle reporting, including Clarity, Caboodle, Reporting Workbench, and SlicerDicer.
• Integrate Epic and third-party data sources to create reliable, enterprise-wide reporting solutions.
• Identify trends and develop predictive analytics to support revenue cycle performance and strategic decision-making.
• Mentor, coach, and develop team members while fostering a high-performing, collaborative culture.
• Act as the primary escalation point for complex reporting requests and analytics initiatives.
• Partner with IT, Epic, Finance, and operational leaders to support data governance and reporting enhancements.
• Build and manage the revenue cycle reporting request/ticket system to improve visibility, prioritization, and service delivery.

Qualifications

• Minimum Qualifications: Bachelor's degree in Health Informatics, Business Analytics, Computer Science, Health Administration, or a related field required.
• Experience: 5+ years of progressive healthcare data analytics experience within a revenue cycle environment. At least 1 year of leadership experience supervising or leading analysts and/or report writers.
• Hands-on experience: Hands-on experience with Epic Revenue Cycle reporting tools, including Clarity, Cogito/SlicerDicer, and Reporting Workbench. Experience integrating Epic and non-Epic data sources, including third-party billing systems, clearinghouses, and payer data.
• Skills: Proficiency in Power BI for dashboard development and data visualization. Experience with data modeling and analytics development. Strong knowledge of end-to-end revenue cycle workflows, performance metrics, and patient financial services operations.
• Preferred Certifications: Epic Certification in Clarity, Cogito, or another Revenue Cycle reporting module preferred. Microsoft Power BI Certification preferred.