Manager R&D, Business Operations

About the role

The Manager, R&D Business Operations supports organizational effectiveness across R&D by building internal applications, coordinating training initiatives, supporting reporting and process improvement efforts, and managing day-to-day requests across the R&D organization. This role is intended for someone with strong comfort using AI tools to build, learn, and produce polished, executive-ready work. Over time, this person will be trained directly on more complex, connected app work (BigQuery, SharePoint/Graph API) so they are not limited to the simplest builds.

Responsibilities

• Partner with the Director, R&D Business Operations to build and iterate on internal applications on the Haystack platform, using AI-assisted coding tools (e.g., Claude Code).
• Take on app builds across the portfolio, progressing into more complex, connected work as skills develop.
• Help clear the current backlog of requested apps and features so the team can respond faster to time-sensitive requests.
• Serve as a point of contact for end-user questions and feedback across R&D teams.
• Support tracking of project status, resource allocation, and workload distribution across R&D initiatives.
• Help maintain reporting and dashboards that give leadership visibility into ongoing work across the portfolio.
• Assist in coordinating recurring business reviews and standard reporting cadences.
• Support documentation of processes and identification of opportunities for continuous improvement.
• Build out training content and materials for R&D training initiatives.
• Build and maintain intake forms and coordination tools supporting R&D programs.
• Support completion tracking and logistics for training initiatives hosted on Haystack.
• Support ad hoc and strategic projects assigned through the R&D function.
• Produce clear, exec-ready decks, summaries, and tracking tools that support leadership decision-making.
• Coordinate across IT, Finance, HR, and R&D sub-functions as needed to move projects forward.

Requirements

• Education: Bachelor's degree required; field of study open.
• Experience: 5