Manager, Quality & Patient Safety (Glendale)

About the role

Oversees daily operations of quality, safety, and performance improvement programs. Supervises Patient Safety and Performance Improvement staff and supports initiatives to reduce preventable harm and improve patient outcomes. Works with network leadership to implement quality and safety priorities, collaborating with leaders, physicians, and staff to achieve organizational goals.

Responsibilities

• Oversees daily operations of quality, patient safety, and performance improvement programs.
• Supervises Quality/PI and patient safety staff, providing feedback and coaching.
• Ensures alignment of local activities with system priorities.
• Supports patient safety initiatives, including root cause analyses and corrective action follow-up.
• Oversees event reporting and learning systems, ensuring timely review and communication of findings.
• Promotes a culture of safety within assigned entity or service line.
• Affords support to regulatory team in maintaining continuous readiness for Joint Commission, CMS, CDPH, and other accreditation/regulatory surveys.
• Supports improvement projects to reduce harm, improve clinical outcomes, and enhance operational efficiency.
• Applies Lean and performance improvement methodologies; assists leaders and teams with PI tools.
• Maintains monitoring of project outcomes and supports sustainability of improvements.
• Provides guidance to staff on patient safety and quality improvement methods.
• Supports interdisciplinary collaboration to improve workflows and outcomes.
• Safeguards timely collection, validation, and reporting of quality, safety, and regulatory metrics.
• Prepares and presents data to entity leaders and committees, highlighting improvement opportunities.
• Collaborates with system Quality and Patient Safety on benchmarking and reporting requirements.

Requirements

• Education and Work Experience: Bachelor's degree in Health Care Administration, Nursing, Public Health, or related field or equivalent combination of education/related experience.
• Required Three years' of healthcare or related experience.
• Required Two years' in quality, patient safety, or performance improvement.
• Required Two years' leadership experience in acute care or other healthcare setting.
• Preferred Clinical background.

Qualifications

• Education and Work Experience: Bachelor's degree in Health Care Administration, Nursing, Public Health, or related field or equivalent combination of education/related experience.
• Required Three years' of healthcare or related experience.
• Required Two years' in quality, patient safety, or performance improvement.
• Required Two years' leadership experience in acute care or other healthcare setting.
• Preferred Clinical background.

Skills

• Preferred Certifications: Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification.
• Preferred Certifications: Lean or Six Sigma certification.

Benefits

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Pay

The estimated base pay for this position is $120,077 to $180,115. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Schedule

Shift Length: 8 Hours