Manager, Quality Engineering

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

Responsibilities

• Lead the strategy, execution, and continuous improvement of quality assurance practices across software development initiatives and enterprise technology solutions.
• Build and develop a high‑performing QA team, establish testing standards, advance test automation, and ensure delivery of reliable, secure, high‑quality solutions.
• Partner with Product, Development, Architecture, business stakeholders, and third‑party vendors to embed quality throughout the technology lifecycle, manage quality risks, and support successful product releases and system updates that deliver exceptional member experiences.
• Accountable for quality strategy, testing effectiveness, quality metrics, automation maturity, roadmap execution, release readiness, and coordination of testing activities for internally developed systems and third‑party technology solutions.
• Lead and develop the Quality Assurance function, including team leadership, performance management, workforce planning, coaching, and professional development.
• Develop, maintain, and execute the Quality Assurance strategy and roadmap, establishing standards, governance, processes, and continuous improvement initiatives aligned with organizational goals.
• Oversee testing and quality activities for internally developed applications, digital platforms, APIs, and enterprise systems, including test planning, execution, defect management, quality risk mitigation, and release readiness.
• When business priorities, staffing levels, or critical initiatives require, actively participate in testing activities to support successful delivery outcomes.
• Partner with business units and third‑party vendors to coordinate and support testing efforts for software implementations, upgrades, maintenance releases, and other technology changes to ensure business requirements and quality expectations are met.
• Define, implement, and manage quality metrics, dashboards, and reporting, using data‑driven insights to measure testing effectiveness, product quality, automation maturity, defect trends, release readiness, and continuous improvement opportunities.
• Drive quality engineering and test automation initiatives while collaborating with Product, Development, Architecture, Security, and business stakeholders to improve delivery outcomes and ensure solutions meet business, technical, regulatory, accessibility, and member experience requirements.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science (Required)
• Bachelor’s degree in Engineering (Required)
• Bachelor’s degree in Information Systems (Required)
• Bachelor’s degree in Information Technology (Required)
• 3+ years of people leadership experience, including coaching, performance management, and team development (Required)
• 5+ years of progressive experience in software quality assurance, quality engineering, or testing leadership roles (Required)
• Any equivalent combination of experience and education (Required)
• Experience implementing test automation at scale (Required)
• Experience in financial services, credit unions, or other regulated industries (Not Required)
• Experience leading QA modernization or quality transformation initiatives (Required)
• Experience leading quality assurance efforts for complex technology