Manager, Quality Control — BSA/AML & Sanctions Operations
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to extract content.
From posting:
- About the Role: paragraph describing role.
- What You Will Do: list of duties (responsibilities). Should go under Responsibilities.
- What You Will Need: list of qualifications (education, certifications, experience). Could be Requirements or Qualifications. We have both Requirements and Qualifications headings allowed. We need to decide. The posting includes "What You Will Need:" which includes Bachelor's degree required, CAMS required; CFE, CFCS, or CRCM preferred. 6–9 years of BSA/AML experience, including QA/QC or independent testing. 2+ years of people leadership. Experience designing sampling methodologies and error taxonomies in a regulated environment. Familiarity with alert, case, and sanctions-screening workflows. Strong QC/QA design discipline, including statistically valid sampling and calibration. Independence and objectivity; comfort challenging the production line constructively. Knowledge of the five-element documentation baseline and examiner expectations. Clear reporting of findings and trends to governance forums. Collaborative with second and third lines while preserving first-line QC scope.
Then there is a paragraph "Products & Services Knowledge QC spans every review population..." which seems like additional knowledge/skills required. Could go under Skills.
Then "The responsibilities listed above are not all inclusive and may be changed at any time." That's a note; could be omitted? It's not boilerplate? It's a generic statement; but we should preserve substantive info. It's not a list; maybe we can include as a p under Responsibilities? It's a note about responsibilities. Could include as a p.
Then Salary range: $72,000 – $120,000 plus description. That's Pay.
Then benefits: Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more. That's Benefits.
Then there is EEO etc boilerplate to remove.
Also there is "Who we are: Our commitment to inclusion..." that's boilerplate/EEO; remove.
Also "Please click here to learn more..." etc remove.
Also "Applicants with disabilities may be entitled..." remove.
Also "Knowingly submitting false information..." remove.
Also "Candidate Scam Warning" remove.
Thus we need sections: About the role (h3 About the role), Responsibilities (h3 Responsibilities), Requirements (maybe h3 Requirements) or Qualifications. Since we have both headings allowed, we could use Requirements for the mandatory qualifications (degree, CAMS, experience) and Qualifications for preferred? But we can also combine. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Requirements and Qualifications into one section? But we have headings list; we can choose to include only those with real content. We could have a single section "Requirements" that includes both required and preferred. Or we could have "Qualifications". Which is more appropriate? The posting says "What You Will Need:" which is qualifications. So we can use Qualifications
. Then we don't need Requirements. However we also have "Products & Services Knowledge" which is more like Skills/Knowledge. Could be Skills section.
Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay.
We must not include Schedule (no info). Also not include Benefits if we have content; we do.
Now we need to format lists using - for any list of duties/requirements/benefits. For prose use
.
We need to preserve all substantive information; do not invent or summarize away detail.
Let's extract content precisely.
About the Role paragraph:
"We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve."
But note: The first part about hybrid remote-office etc is likely part of company overview, not specifically about the role. However it's under "About the Role:" heading? Actually the posting: after some intro, then "About the Role: The Manager, Quality Control manages..." So the earlier paragraph about hybrid remote-office etc is part of company overview, not under About the Role. The instruction: "About the Role:" heading content starts after that. So we should only include the text under "About the Role:" heading, not the preceding company overview. However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." The company overview is substantive but not under About the Role heading. However we are only to output sections based on headings; we could include that company overview as part of About the role? The heading "About the role" is supposed to contain description of the role. The company overview is not role-specific but still substantive. The instruction says we should not repeat the job title as a heading, but we can include other info. The sections we output are based on the headings we decide to include. If we include About the role, we should put the content that belongs there. The company overview could be placed under About the role as it's about the company, but maybe better to include it as part of About the role? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So they expect About the role section to contain role description. The company overview might be considered part of About the role? Usually job postings have an "About the company" section separate. But they didn't list About the company as a heading option. So we could either omit it (losing substantive info) or put it under About the role (maybe acceptable). The instruction says "Preserve ALL substantive information". So we should include it somewhere. Since we don't have an About the company heading, we could put it under About the role as a preamble. That seems okay.
Thus About the role content: combine the company overview paragraph and the role description paragraph.
Let's extract exactly:
Company overview paragraph: "We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve."
Then role description: "The Manager, Quality Control manages the day-to-day operation of the independent QC function across BSA/AML & Sanctions Operations, executing the program under the framework and standards set by the Director, Quality Control. The role reports to the Director, Quality Control, preserving the QC function’s independence from the production line. The Manager operationalizes the QC program, applies the sampling methodology and error taxonomy, and leads a Lead and QC Analysts covering alerts, cases, complex investigations, merchant acquiring, and sanctions."
We should keep the asterisks around HUMBLE*HUNGRY*SMART? Probably keep as is.
Now Responsibilities: "What You Will Do:" list items.
Let's extract each bullet (they are semicolon separated sentences). The text:
"Operate the QC program day-to-day across all five review populations; ensure independence from production disposition authority is maintained in execution.
Apply and maintain the sampling methodology set by the Director (risk-based, stratified by analyst and queue, with new-hire oversampling) at the defined confidence levels, and recommend refinements based on results.
Apply the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, executing escalation and re-work rules and surfacing gaps to the Director.
Lead the QC Lead and QC Analysts; run monthly calibration between QC, Leads, and Managers with documented outcomes.
Compile QC results and thematic trends for the Director to report into BSA/AML governance; track and follow up on effective-challenge items to closure.
Coordinate read-only system access (Actimize, FCRM, Bridger) and maintain the QC results repository; ensure QC holds no production disposition rights.
Operate to the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document owned by the Director.
Support the Director’s engagement with Financial Crimes Compliance Independent Testing and Quality Assurance and Internal Audit, without replacing either."
Also after that: "The responsibilities listed above are not all inclusive and may be changed at any time." This is a note; we can include as a p after the list.
Now Qualifications: "What You Will Need:" list.
Extract:
"Bachelor's degree required.
CAMS required; CFE, CFCS, or CRCM preferred.
6–9 years of BSA/AML experience, including quality assurance/quality control or independent testing.
2+ years of people leadership.
Experience designing sampling methodologies and error taxonomies in a regulated environment.
Familiarity with alert, case, and sanctions-screening workflows.
Strong QC/QA design discipline, including statistically valid sampling and calibration.
Independence and objectivity; comfort challenging the production line constructively.
Knowledge of the five-element documentation baseline and examiner expectations.
Clear reporting of findings and trends to governance forums.
Collaborative with second and third lines while preserving first-line QC scope."
Now Skills/Knowledge: "Products & Services Knowledge QC spans every review population..." paragraph.
Let's extract that paragraph exactly:
"Products & Services Knowledge QC spans every review population, so sampling design and the error taxonomy must reflect the product-specific typologies analysts are expected to document. The Manager, Quality Control needs working knowledge of Pathward's product suite to calibrate reviewers and stratify samples across: Card Issuing / Prepaid — the dominant alert/case population; QC must test that narratives correctly reflect GPR, payroll, corporate, gift, and government-card constructs and source-of-funds designations.
Acquiring (Merchant & ATM) — a distinct QC population; reviews must confirm merchant/ISO and ATM typologies are properly analyzed.
Tax Products — seasonal refund-transfer and advance activity requiring product-aware sampling.
Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursement dispositions.
Sanctions (OFAC / 314(a) / PEP) — screening dispositions that clear with no other independent review, requiring product-aware error-taxonomy design.
The Bank-vs-Program-Manager framework — so QC findings correctly attribute Bank vs. program-manager responsibilities in each disposition."
We could turn this into a list? It's already semi-colon separated after colon. Could be a - for each product area. But the instruction: Use
- for any list of duties/requirements
. We need to preserve all substantive information; do not invent or summarize away detail. Let's extract content precisely. About the Role paragraph: "We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve." But note: The first part about hybrid remote-office etc is likely part of company overview, not specifically about the role. However it's under "About the Role:" heading? Actually the posting: after some intro, then "About the Role: The Manager, Quality Control manages..." So the earlier paragraph about hybrid remote-office etc is part of company overview, not under About the Role. The instruction: "About the Role:" heading content starts after that. So we should only include the text under "About the Role:" heading, not the preceding company overview. However the instruction says "Preserve ALL substantive information; do NOT invent or summarize away detail." The company overview is substantive but not under About the Role heading. However we are only to output sections based on headings; we could include that company overview as part of About the role? The heading "About the role" is supposed to contain description of the role. The company overview is not role-specific but still substantive. The instruction says we should not repeat the job title as a heading, but we can include other info. The sections we output are based on the headings we decide to include. If we include About the role, we should put the content that belongs there. The company overview could be placed under About the role as it's about the company, but maybe better to include it as part of About the role? The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So they expect About the role section to contain role description. The company overview might be considered part of About the role? Usually job postings have an "About the company" section separate. But they didn't list About the company as a heading option. So we could either omit it (losing substantive info) or put it under About the role (maybe acceptable). The instruction says "Preserve ALL substantive information". So we should include it somewhere. Since we don't have an About the company heading, we could put it under About the role as a preamble. That seems okay.
Thus About the role content: combine the company overview paragraph and the role description paragraph.
Let's extract exactly:
Company overview paragraph: "We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA. At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products. We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve."
Then role description: "The Manager, Quality Control manages the day-to-day operation of the independent QC function across BSA/AML & Sanctions Operations, executing the program under the framework and standards set by the Director, Quality Control. The role reports to the Director, Quality Control, preserving the QC function’s independence from the production line. The Manager operationalizes the QC program, applies the sampling methodology and error taxonomy, and leads a Lead and QC Analysts covering alerts, cases, complex investigations, merchant acquiring, and sanctions."
We should keep the asterisks around HUMBLE*HUNGRY*SMART? Probably keep as is.
Now Responsibilities: "What You Will Do:" list items.
Let's extract each bullet (they are semicolon separated sentences). The text:
"Operate the QC program day-to-day across all five review populations; ensure independence from production disposition authority is maintained in execution.
Apply and maintain the sampling methodology set by the Director (risk-based, stratified by analyst and queue, with new-hire oversampling) at the defined confidence levels, and recommend refinements based on results.
Apply the error taxonomy (critical, significant, administrative) aligned to the OCC five-element documentation baseline, executing escalation and re-work rules and surfacing gaps to the Director.
Lead the QC Lead and QC Analysts; run monthly calibration between QC, Leads, and Managers with documented outcomes.
Compile QC results and thematic trends for the Director to report into BSA/AML governance; track and follow up on effective-challenge items to closure.
Coordinate read-only system access (Actimize, FCRM, Bridger) and maintain the QC results repository; ensure QC holds no production disposition rights.
Operate to the Financial Crimes Compliance Independent Testing and Quality Assurance Program Document owned by the Director.
Support the Director’s engagement with Financial Crimes Compliance Independent Testing and Quality Assurance and Internal Audit, without replacing either."
Also after that: "The responsibilities listed above are not all inclusive and may be changed at any time." This is a note; we can include as a p after the list.
Now Qualifications: "What You Will Need:" list.
Extract:
"Bachelor's degree required.
CAMS required; CFE, CFCS, or CRCM preferred.
6–9 years of BSA/AML experience, including quality assurance/quality control or independent testing.
2+ years of people leadership.
Experience designing sampling methodologies and error taxonomies in a regulated environment.
Familiarity with alert, case, and sanctions-screening workflows.
Strong QC/QA design discipline, including statistically valid sampling and calibration.
Independence and objectivity; comfort challenging the production line constructively.
Knowledge of the five-element documentation baseline and examiner expectations.
Clear reporting of findings and trends to governance forums.
Collaborative with second and third lines while preserving first-line QC scope."
Now Skills/Knowledge: "Products & Services Knowledge QC spans every review population..." paragraph.
Let's extract that paragraph exactly:
"Products & Services Knowledge QC spans every review population, so sampling design and the error taxonomy must reflect the product-specific typologies analysts are expected to document. The Manager, Quality Control needs working knowledge of Pathward's product suite to calibrate reviewers and stratify samples across: Card Issuing / Prepaid — the dominant alert/case population; QC must test that narratives correctly reflect GPR, payroll, corporate, gift, and government-card constructs and source-of-funds designations.
Acquiring (Merchant & ATM) — a distinct QC population; reviews must confirm merchant/ISO and ATM typologies are properly analyzed.
Tax Products — seasonal refund-transfer and advance activity requiring product-aware sampling.
Digital Payments & Faster Payments (Visa Direct / Mastercard Send) — push/pull disbursement dispositions.
Sanctions (OFAC / 314(a) / PEP) — screening dispositions that clear with no other independent review, requiring product-aware error-taxonomy design.
The Bank-vs-Program-Manager framework — so QC findings correctly attribute Bank vs. program-manager responsibilities in each disposition."
We could turn this into a list? It's already semi-colon separated after colon. Could be a - for each product area. But the instruction: Use
- for any list of duties/requirements
- for any list of duties/requirements