Manager, Quality Audit

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

As Manager, Quality Audit, you will be responsible for overseeing the quality assurance processes within the Customer Success – Support team. This includes conducting audits, ensuring compliance with company standards, and providing feedback to improve processes.

Responsibilities

• Oversee and conduct quality audits to ensure adherence to company standards and best practices.
• Identify areas for improvement in the quality assurance processes and provide actionable recommendations to enhance efficiency and effectiveness.
• Work closely with cross-functional teams to implement changes and monitor progress towards quality goals.
• Develop and maintain strong relationships with team members to foster a culture of continuous improvement.
• Stay updated with industry trends and regulatory requirements to ensure ongoing compliance and quality standards.

Requirements

• Bachelor's degree in a relevant field (e.g., Quality Management, Business Administration).
• Minimum 5 years of experience in a quality assurance or audit role, preferably within a customer-facing environment.
• Proven ability to lead and mentor a team, including managing performance and setting clear expectations.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills to build and maintain relationships with internal and external stakeholders.
• Experience with quality management systems and auditing tools.

Qualifications

• Experience with AI tools and their integration into the quality assurance process.
• Knowledge of regulatory compliance and its impact on quality assurance.
• Ability to work independently and manage multiple projects simultaneously.

Skills

• Strong leadership and project management skills.
• Excellent problem-solving and decision-making abilities.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office Suite.

Benefits

• Flexible remote work options.
• Competitive compensation package.
• Professional development opportunities.
• Employee recognition programs.

Pay

Salary range: $80,000 - $120,000 annually.

Schedule

Full-time position, 40 hours per week.