Manager - Quality

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

About the role

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Responsibilities

• Day-to-day supervision and direction of QE Engineers, including onsite and offshore Quality engineering professionals, ensuring they manage and own deliverables.
• Accountability for governing quality efforts on multiple projects and/or large programs consisting of multiple testing tracks.
• Work closely with application teams and leadership to influence best quality practices and drive TMMi test maturity.
• Govern functional and non-functional testing, including agile, integration, end-to-end, performance, stress, and endurance testing with application development and non-functional teams.
• Offer creative solutions to complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, and shifting priorities.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology.
• Develop and implement strategies to improve QE practices from pre- to post-deployment (e.g., gating criteria, in-sprint test automation, tooling).
• Partner with application DevOps teams to build CI/CD pipelines for sanity, integration, and regression tests in QA and Production environments.
• Research and resolve people and project issues; provide recommendations and escalate to senior management as needed.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a similar field.
• 4+ years of Quality Engineering experience with managing large enterprise programs.
• 3+ years of experience implementing Test Automation frameworks.
• 3+ years of experience in supporting release automation (CI/CD) and application performance testing.
• Willing and able to travel domestically/internationally (up to 10%).
• Strong listening, communication, partnership, and negotiation skills.
• Proficiency in programming: Java, Selenium, and SQL.
• Must be legally authorized to work in the United States for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.

Preferred Qualifications

• TMMI (Test Maturity Model Integration) Certification and/or knowledge.
• CSTE or any other Test Automation-related certifications.
• Previous airline experience.
• Experience with Test Management Tools: TFS, Jira, Microsoft Test Management.
• Automation experience: Ready API, SOAPUI, Rest Assure, SeeTest, or others to automate APIs, UI, and Mobile applications.
• Understanding of cloud, distributed, microservice, mainframe, and desktop-based technology (AWS preferred).
• Understanding and/or implementation of GenAI testing technologies.

Pay

The base pay range for this role is $102,220.00 to $133,194.00. This position is also eligible for bonus and/or long-term incentive compensation awards.

Benefits

• Medical, dental, and vision insurance.
• Life, accident, and disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k) retirement plan.
• Flight privileges.