Manager, Quality

Key Responsibilities

• Ensure products manufactured at the site meet applicable customer, regulatory, and industry requirements.
• Control, document, and disposition nonconforming material to prevent unintended use or shipment.
• Lead investigation and corrective action for quality issues and ensure actions are effective and sustained.
• Maintain continuous readiness for customer, regulatory, and certification audits (e.g., ISO 9001, UL, CSA) and ensure timely closure of findings.
• Deploy, execute, and sustain company quality processes within daily site operations.
• Ensure inspection, testing, and measurement methods are appropriate, controlled, and reliable for demonstrating product conformity.
• Avoid inaccurate identification, classification, and reporting of scrap, rework, and nonconforming material in accordance with company standards.
• Contribute to reduction of Cost of Poor Quality (COPQ) by preventing defect-driven losses and reducing recurring nonconformances.
• Work with Operations, Process Engineering, Maintenance, and other teams to distinguish process capability issues from quality conformance failures and support appropriate actions.
• Protect the site’s ability to ship compliant, certified product through effective controls, escalation of quality risks, and sustained corrective action.

Requirements

• Complies with all policies and standards.
• Manages staff performance and development, coaching team members to achieve their full potential in contributing to the department's goals.

Qualifications

• Minimum Education Level: Bachelor's Degree
• Specialized Degree: Mechanical, Industrial, Manufacturing, Electrical, or Materials-related Engineering; Engineering Technology
• Licenses/Certificates: ASQ certifications (CQE, CQM); ISO 9001 Auditor; Lean/Six Sigma Green Belt or Black Belt
• Years of Experience: 5-7 Years
• Field of Expertise: Manufacturing quality within a high-volume or continuous production environment. Experience with product conformity, nonconforming material control, and corrective action. Experience supporting customer, regulatory, or certification requirements (e.g., ISO 9001, UL, CSA).

Preferred Qualifications

• Specialized Degree: Advanced coursework or degree in Quality, Manufacturing, or Operations Management is a plus
• Licenses/Certificates: ASQ certifications (CQE, CQM, CQA); ISO 9001 Auditor; Lean/Six Sigma Green Belt or Black Belt
• Years of Experience: 8-11 Years
• Field of Expertise: Experience in heavy or continuous manufacturing, preferably electrical wire and cable or similar process industries. Experience supporting customer audits, regulatory compliance, or product certification programs (e.g., UL, CSA).