Manager, Quality

About the role

At GXO, we value our employees who bring energy, innovation, and diverse talents to our team. As the Quality Manager, you will play a crucial role in overseeing quality and maintenance processes, ensuring compliance with ISO9001 standards.

Responsibilities

• Execute the Quality Management System (QMS) according to documented policies and procedures, meeting ISO9001 quality standards
• Provide Root Cause Analysis (RCA) guidance and develop Corrective Action Plans (CAP)
• Cultivate relationships with customer representatives and manage Corrective Action Requests (CAR)
• Perform audit follow-up activity to verify effectiveness of corrective actions and implement preventive actions
• Investigate all aspects of facilities operations to troubleshoot processes and make recommended improvements
• Coordinate staff training, ensuring maximum productivity and adherence to regulatory guidelines
• Schedule, review, and follow-up on work instructions with supervisors
• Support plant operations in identifying Lean process improvement opportunities
• Direct and prioritize the activities of the site maintenance technician

Requirements

• 4 years of experience in quality and inventory in a distribution or warehousing environment
• Experience in an ISO environment
• Supervisory experience
• Intermediate to advanced skills in Microsoft Office, particularly Excel

Qualifications

• Bachelor's degree or equivalent related work or military experience
• Availability to travel up to 75% of the time
• Experience with warehouse management and inventory management software
• Solid time management skills and ability to work well under pressure
• Excellent verbal and written communication skills
• Self-motivation with excellent analytical and math skills
• Knowledge and experience of AS9100/AS9120

Skills

• Strong analytical and problem-solving skills
• Effective communication and interpersonal skills
• Ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in Microsoft Office, especially Excel

Benefits

We offer competitive compensation and a comprehensive benefits package, including:

• Full health insurance (medical, dental, and vision)
• 401(k) plan
• Life insurance
• Disability coverage

Additionally, we adhere to CDC, OSHA, and state/local regulations regarding COVID safety, and all employees and visitors are expected to comply with our policies designed to protect our employees and customers.