Manager Quality Assurance & Quality Control (QA/QC)

About the role

Position Overview The Manager of Quality Assurance & Quality Control (QA/QC) provides corporate leadership, strategic direction, and technical governance overall quality management activities across Hays Electrical Services’ construction, prefabrication, and service portfolios. This includes mission-critical data-center developments, large-scale electrical infrastructure, and commercial installations. This position leads the company’s QA/QC function, developing and enforcing companywide quality standards, inspection protocols, and commissioning readiness procedures to ensure full compliance with project specifications, codes, and client expectations. The Director establishes the framework, staffing model, and accountability mechanisms that ensure quality is built into every phase of work execution. Operating within the Operational Assurance Division, this role partners closely with the Directors of EHS and Commissioning & Energy Control to deliver an integrated governance model for safety, quality, and energy control. The Director of QA/QC serves as the company’s primary authority for workmanship, specification adherence, and inspection integrity, ensuring consistent standards across all operating regions.

Join a company that’s building more than just electrical systems—join a team committed to excellence and innovation. Join us in providing exceptional service for our clients and supporting our company's operations.

Responsibilities

• Provide corporate leadership and direction to the QA/QC organization, ensuring consistent quality governance across all projects
• Develop and implement the Corporate Quality Management System (CQMS), establishing procedures, standards, and controls aligned with NEC, NEMA, NFPA, and mission-critical client specifications
• Oversee the development and maintenance of companywide QA/QC policies, procedures, templates, and inspection tools to standardize execution
• Lead the recruitment, selection, and development of project-level QA/QC Managers and Inspectors, ensuring adequate coverage, technical competence, and alignment with corporate expectations
• Establish performance goals, review metrics, and provide coaching and support to QA/QC teams deployed across the portfolio
• Serve as the senior escalation point for project quality issues, coordinating resolution with project leadership, corporate management, and client representatives as required
• Define the overall QA/QC framework governing prefabrication, field installation, testing, and commissioning readiness
• Develop and maintain standardized Inspection & Test Plans (ITPs), Non-Conformance & Corrective Action procedures (NCR/CAR), and Turnover Documentation Protocols
• Ensure QA/QC requirements are fully integrated