Manager, PWUD Health Services & Overdose Prevention Education

About the organization

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. We embody five key values: Justice, Dignity, Courage, Leadership, and Excellence.

About the role

SFAF’s Health Services for People Who Use Drugs is one of the largest syringe access and disposal, overdose prevention, and health engagement programs in the State of California. The Manager, PWUD Health Services & Overdose Prevention Education will handle complex administrative analysis, systems development, and daily operations of overdose prevention and education, as well as naloxone distribution. This role manages a team of staff and volunteers operating our 6th Street location and mobile sites, providing direct client-facing services while offering team support and guidance to ensure participants receive top-quality overdose prevention and education services.

Responsibilities

• Provide onsite daily support and capacity building to teams staffing the 6th Street center and mobile sites, ensuring all SOPs, policies, and workflows are followed by staff and volunteers.
• Analyze operational needs, develop systems, and create processes, workflows, and communications to support smooth program-wide operations.
• Provide overdose prevention, recognition, and response training for SFAF staff, volunteers, and outside partners.
• Ensure work environments are healthy and conducive to effective work, including monitoring and ordering supplies, assessing staff and participant flow and use of space, and communicating facilities needs, safety issues, repairs, and furniture needs.
• Ensure correct documentation and entry of all site data, implementing quality assurance efforts to ensure timely data collection.
• Provide treatment connections and health education to participants using proactive motivational interviewing.

Requirements

• Minimum three years' experience working with People Who Use Drugs and knowledge of substance use and health concerns facing this community.
• Associates Degree preferred.
• Experience using motivational interviewing and strong understanding of client-centered and trauma-informed practices and principles.
• Experience with linkage to care and health education required.
• Knowledge of health and social services in San Francisco and ability to speak candidly and knowledgeably about drug use, substance use treatment, and sexual health.
• Staff supervision and management experience required, preferably with time card and PTO management experience.
• Ability to implement de-escalation techniques, follow safety protocols, and use sound judgment in making independent decisions.
• Organizational skills, proficiency in Google and Microsoft suite of programs, data entry, and ability to organize, analyze, develop, and track complex business and operations systems and spreadsheets.
• Proof of valid CA driver's license and excellent driving record required.

Location

This position is primarily located at 117 6th Street, 940 Howard, and in the field at mobile sites in San Francisco. Occasional travel to other office locations or off-site meetings may be required. The role may include evening and weekend coverage.

Pay

$90,000 - $95,000

Benefits

• Combined PTO/Sick Time Off: 27+ days for the first two years of employment, 32+ days after two years.
• Retirement: 403(b) Plan with a 1-to-1 employer match up to 3% of salary.

This position will have access to protected health information (PHI) and may only access, use, or disclose the minimum information necessary to perform the designated role.