Manager, PTO Data Systems

Job Overview

The Manager, PTO Data Systems leads a highly technical, data-driven function responsible for end-to-end research, analysis, and processing of Paid Time Off (PTO), Vacation Pay, Holiday Pay, Personal Pay, and Sick Safe Pay eligibility, grants, and adjustments.

Technical Data Analysis & System Maintenance

• Execute, interpret, and troubleshoot data-driven reports to identify changes in PTO and Sick Safe Pay eligibility, entitlements, and balances with a high level of precision.
• Conduct cross-system data analysis to identify discrepancies, diagnose root cause issues, and surface configuration gaps across PTO, absence management, and timekeeping systems.
• Update and maintain time-off grants in PeopleSoft using advanced knowledge of HRIS data structures, dependencies, and business rules.
• Initiate, validate, and reconcile PTO and absence-related updates, assessing upstream and downstream impacts and executing corrective actions.
• Run and troubleshoot annual and monthly PTO grant processes, ensuring data accuracy and system stability during large-scale updates.

Advanced Research, Troubleshooting & Inquiry Resolution

• Investigate complex and escalated issues related to PTO calculations, Sick Safe Pay rules, IYT Days, Average Hours, carve-outs, and union-specific requirements.
• Perform in-depth data audits using system logs, audit trails, and configuration tables to diagnose issues and recommend solutions.
• Provide clear, policy-aligned technical explanations to internal partners, HR teams, and contact center agents.
• Process union-related updates requiring adjustments to PTO, Vacation, Personal Days, and Sick Pay, ensuring compliance with collective bargaining agreements and system logic.

Compliance, System Testing & Continuous Improvement

• Support system configuration, data validation, regression testing, and scenario-based testing for PTO and Absence Management system implementations, enhancements, and regulatory updates.
• Support the transition to a new Absence Management system, including data mapping, conversion validation, parallel testing, and cross-system reconciliation.
• Evaluate post-implementation performance by analyzing system outputs, processing timelines, error rates, and end-user impact.
• Identify configuration gaps, process inefficiencies, and automation opportunities, and partner with HRIS and stakeholders to drive improvements.
• Validate system logic, accrual rules, eligibility criteria, and integrations to ensure consistent performance across HRIS, absence management, and timekeeping platforms.
• Contribute to continuous improvement efforts by documenting processes, strengthening data controls, supporting audits, and participating in special projects.

General Expectations

• Maintain high standards of accuracy, data governance, confidentiality, and compliance with all HR policies.
• Demonstrate reliable attendance and consistently deliver results in a high-volume, deadline-driven environment.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.