Manager Provider Services
Responsibilities
- Accountable for day-to-day operations of the provider services operational area, leading a team and ensuring operational goals and metrics are met.
- Collaborate with various cross-functional departments on complex and escalated issues to identify, report and implement solutions.
- Aid in the preparation of budgets and operate within budgeted expectations; identify and report on variances.
- Identify and report team performance metrics, implementing improvements to increase and maintain productivity and effectiveness.
- Align operational processes and procedures to support strategic business initiatives.
- Supervise staff including: determining staffing needs, setting goals, interviewing, selecting, coaching, mentoring and evaluating the performance of all direct reports.
- Ensure quality of customer responses through identifying and executing training, coaching and performance feedback on customer interactions.
- Work with leaders to effectively implement new provider programs; develop workflows and address areas hampering the efficient operation of the department.
- Represent the provider services area in meetings with other departments.
- 8+ years with Bachelor’s degree; 1+ years supervisory/management
- 6 years’ experience in an active inbound/outbound call center operations role overseeing a staff of 15 or more preferred.
- Strong organizational/time management and project management skills and ability to multi-task.
- Detail-oriented; flexible and creative.
- Skill in report writing and presenting detailed information to all levels of management.
- Analytical, problem solving and negotiation skills.
- Demonstrated supervisory, coaching, mentoring and training skills.
- Knowledge and application of the English grammar including composition, editing and proofreading skills.
- Knowledge of dental terminology and insurance is highly preferred.
- Knowledge of Delta Dental products, policies, claims, eligibility and underwriting procedures and guidelines.
Qualifications
About the Role
The Provider Services Manager is part of a cohesive customer care team, working to create the best possible provider experience. This position requires hands-on account management stills, solving complicated problems, is self-driven, a multi-tasker and enjoys working in a collaborative evolving environment. Within this role, you will be leading other leaders of multiple functions within the provider concierge team ensuring operations goals are met while driving productivity and identifying process improvements.
Pay
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 20. $71,400 - $149,500
About Us
Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Team
About The Team
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.