Manager, Programming Department

About the role

Provide leadership, mentorship, and management of the IT Programming Department to deliver technical solutions that support organizational goals and serve a broad range of business needs. Direct and coordinate computer software activities by performing duties personally or through subordinate managers and supervisors.

Responsibilities

• Work with senior management to leverage technology for business opportunities
• Ensure high-quality information systems for the bank and its subsidiaries
• Manage 67+ software applications for the company including Loans, Deposits, Web presence, Online Banking, ATM network, Branch Platform, etc.
• Coordinate with Information Systems Operations and Technical Support to ensure information systems run efficiently
• Coordinate with user departments to ensure information systems effectively meet their needs
• Coordinate the quality of testing information systems with Strategic Services
• Maintain open and effective communications between the programming department and user departments
• Work with management and user departments to develop new systems and enhancements that support user department objectives
• Work with user departments and management to find solutions to needs and determine alternative solutions
• Own and manage the process of resource planning, forecasting, scheduling, allocating, and tracking for the Department
• Manage the planning, testing, documenting, and potential implementation of the Disaster Recovery (DR) Plan for Programming
• Manage contracts from negotiation to implementation, ongoing maintenance, and closure
• Manage vendor relationships
• Act as Change Manager: Manage Infrastructure Changes for the company following the ITIL/ITSM Framework
• Provide technical guidance on complex business systems projects and act as an internal consultant on complex projects
• Ensure effective training of new personnel
• Develop staff with coaching, effective leadership, recruiting, mentoring, and training
• Manage the Computer Programming function for the bank and its subsidiaries
• Maintain staffing levels sufficient to achieve corporate objectives
• Supervise Applications Programming Managers, Senior Programmer/Analysts, Data Base Administrators, and Programmer/Analysts
• Communicate with other departments to report and resolve software, hardware, and operations problems
• Consult with senior management to develop system solutions consistent with organizational objectives
• Oversee budgeting, ownership of financial responsibility centers, and financial reporting
• Oversee the implementation of strategic projects and develop tactical plans
• Own and manage staff augmentation relationships with external staffing vendors
• Allocate resources to develop, test, and install solutions
• Ensure computer systems are adequately staffed
• Design, specify, configure, install, and maintain software services for Core Applications, Delivery Applications, and Distributed Applications
• Respond to the needs and questions of users concerning their access to resources and the operation of various software programs
• Research and evaluate new technologies
• Develop and implement disaster recovery procedures

Supervisory Responsibilities

Manages three subordinate applications managers who in turn supervise a total of 22 Programmer/Analysts and DBAs in the Programming Department. Responsible for the overall direction, coordination, and evaluation of this department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.

Requirements

• Master's degree or equivalent and ten years of related experience and/or training; undergraduate degree preferably in Management Information Systems, Computer Science, or similar
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, and internal/external customers
• High mathematical aptitude and ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient knowledge of: Accounting software, Contact Management systems, Database software, Design software, Development software, Email systems, Human Resource Information Systems, Internet software, Payroll systems, Project Management software, Spreadsheet software, and Word Processing software

Essential Mental & Physical Requirements

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform essential job functions
• Ability to read and interpret documents if required to perform essential job functions
• Ability to travel if required to perform essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform essential job functions