Manager, Professional Services (Resource Management)

About the role

Make Your Mark BlackLine is seeking an operational leader to manage project staffing and consultant allocation within our Resource Management Center (RMC). In this role, you will lead a team of implementation consultants to optimize billable utilization, align expertise with customer demand, and ensure seamless delivery execution across client engagements.

Responsibilities

• People Leadership: Lead, mentor, and develop a team of implementation consultants, establishing high standards for operational excellence and request fulfillment.
• End-to-End Staffing: Direct the full allocation lifecycle from request intake to confirmed booking proactively resolving scheduling bottlenecks and competing priorities.
• System & Data Governance: Own data integrity in Salesforce Certinia (PSA), overseeing project allocations, bench visibility, skills matrix, and forward looking capacity forecasts.
• Stakeholder Partnership: Act as the primary liaison for Portfolio Leaders, Implementation Managers and Engagement Managers, ensuring talent alignment with project scope, milestones, and client commitments.
• Operational Reporting: Monitor, analyze, and present key operational metrics including consultant utilization, supply vs demand trends, and forecast variance.
• Process Optimization: Continuously refine resource request workflows, tooling, and governance to improve operational velocity, transparency, and stakeholder satisfaction.

Requirements

• Professional Experience: 5+ years in professional services operations, resource management, or project staffing; 3–5+ years in a direct people management or team lead capacity preferred.
• Systems Expertise: Hands on proficiency with Salesforce Certinia is required.
• Industry Knowledge: Understanding of enterprise SaaS delivery models; familiarity with BlackLine products or accounting platform/finance workflows is a strong plus.
• Operational Excellence: Demonstrated ability to resolve complex scheduling conflicts and manage high volume, matrixed staffing demands.
• Communication & Collaboration: Strong leadership presence, analytical problem solving skills, and the ability to influence