Manager, Professional Services Region

About the role

As a Professional Services Manager, you will lead and grow aspects of NetApp’s professional services organization. You contribute to and support the growth of NetApp and the Professional Services organization, ensuring it remains focused on understanding and meeting enterprise customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. You work closely with the Area Director, Sales and System Engineering teams, and various teams within the Customer Success Organization to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business.

Responsibilities

• Manage a two-tiered organization that delivers NetApp solutions (Services and Consulting), working closely with NetApp Sales, Software Engineer groups, and Project Management and Consulting resources to deliver services and develop business within the Area.
• Meet services targets and track and manage customer satisfaction, including addressing areas of concern.
• Manage NetApp installed base and act as the area resource for all customer-facing meetings.
• Drive local and corporate best practices throughout the regional team to ensure consistent, high-quality, and repeatable solutions.
• Participate in the planning and budget process related to planning, goal attainment, expense management, and revenue recognition.
• Track and forecast financial targets and provide reporting and submission of financial data to support corporate actions.
• Evangelize Professional Services offerings across the regional team, leveraging a consistent message and method for planning and delivery.
• Lead and/or contribute to revisions of initiatives (tools, AI initiatives, and adoption) and support continuous learning.
• Work with Corporate groups on enhancements of deliverables, processes, and operations solutions.
• Recurring review of delivery documents.
• Prepare weekly performance reports and weekly forecasts of revenue recognition (commits and upside).

Requirements

• A minimum of 5 years of experience in field-based services management (12 years of total related experience preferred).
• Experience supporting an Enterprise customer base.
• Bachelor’s Degree or Master’s Degree in a technical or business discipline, or commensurate experience.
• Broad exposure to a variety of technologies/concepts and management in a distributed environment.
• Excellent verbal and written communication skills, as well as presentation, customer, business, and negotiation skills.
• Proven ability to manage the financial elements of the Area.
• Experience managing and enhancing a world-class field services organization, as well as growing a Professional Services consulting practice.
• Experience with consulting business, residency, Managed Services, Storage, and Cloud storage.
• Experience in partner management, operations, and project management.
• Up to 20%+ travel required.

Benefits

• Comprehensive health insurance.
• Life insurance.
• Retirement or pension plans.
• Paid time off and various leave options.
• Performance-based incentives.
• Employee stock purchase plan.
• Restricted stocks (RSUs).

Benefits may vary by country and region and are governed by local laws, regulations, and company policies.

Pay

The target salary range for this position is $148,000 - $191,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards.

Schedule

NetApp embraces a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. Most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.